Operations Support Manager

Operations Support Manager

Operations Support Manager

Climb Credit Union

2 hours ago

No application

About

  • Description
  • Responsible to the AVP of Retail Operations/Contact Center for reviewing existing internal controls and other
  • compliance processes in place and make any necessary revisions or additions. Participates in analysis of the
  • business’ risk and control environment to identify gaps and weaknesses and ensures that controls are properly
  • executed within the retail business line. Collects and analyze data to detect weak controls, fraud and noncompliance
  • with laws, regulations, and policies. Validate that internal systems are functioning as intended and
  • limit/control risks to achieve credit union objectives.
  • Why Climb Credit Union
  • • As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!
  • • Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.
  • • A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.
  • • Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.
  • • Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts.
  • PERKS OF CLIMB CREDIT UNION
  • 401K Employer match 100% Match on first 3% and 50% on next 2.5%
  • Medical, Dental, Vision Insurance
  • PTO (Paid Time Off) 2 additional personal days (Floating)
  • VTO (Volunteer Time Off) 16 hours
  • 11 Paid Holidays
  • Employee Assistance plan focuses on wellness, mental health - 8 free sessions offered
  • Tuition Reimbursement
  • Employee loan rate reduction
  • Discounts on Climb Credit Union loans and services
  • Financial Investment/Counseling
  • Employee events throughout the year
  • Check out this video to learn what drives us at Climb and how we make a difference every day: https://www.youtube.com/watch?v=XPGES8a9OSs
  • https://youtu.be/FeEw2UqGudo (Spanish)
  • Requirements
  • What will you be doing?
  • Demonstrated understanding of internal audit and controls.
  • Demonstrated ability to gather, analyze, and evaluate information and data in a meaningful manner and
  • effectively communicate evaluations and recommendations in concise verbal and written reports.
  • Knowledge of internal credit union controls and retail systems with the ability to identify and recommend
  • improvements.
  • Demonstrated problem solving and analytical skills with the ability to coordinate several different tasks
  • simultaneously.
  • Demonstrated ability in evaluating and improving control environment, offering solutions to mitigate risk
  • and weakness in internal controls, verifying policy and regulations are upheld.
  • Demonstrated ability to formulate and communicate conclusions, opinions, and recommendations for
  • improving controls, in terms of both efficient and effective performance.
  • Ability to understand and recognize actual or potential suspicious activities or transactions by members and /
  • or team members, volunteers, directors, executives, or officers of the credit union. Promptly notify senior
  • leadership or appropriate agency / authority as required by credit union policy if unusual activity is observed.
  • These activities could be an indication of a financial crime or efforts to evade reporting requirements of the
  • Bank Secrecy Act or other laws and regulations.
  • Working knowledge of products, services, and internal systems.
  • Computer proficient, especially with Microsoft applications.
  • Excellent interpersonal communication skills, with the ability to build rapport and work cooperatively with a
  • wide range of team members and leadership.
  • Strong analytical skills, organizational skills and multi-task abilities are essential.
  • Ability to travel frequently to HQ, local branch locations and out-of-state branch locations as needed.

Qualifications

  • Three to five years of similar or related experience and 1-2 years of people management.
  • A two-year college degree, or completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
  • Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
  • A deep understanding of: laws, regulations, and rules governing deposits.
  • This is a full-time, exempt position with a salary of $79,000 depending on experience, education and qualifications.
  • If you think you are the superhero to bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you!