About

Position Overview: We are seeking a highly organized and proactive Operations Manager to oversee the daily operations of our short-term rental properties. The ideal candidate will manage scheduling and coordination of cleaning staff, source and oversee contractors for property maintenance, provide exceptional communication with Airbnb guests, and assist with property sourcing for direct mail marketing campaigns. Key Responsibilities: Cleaner & Vendor Scheduling: Create, manage, and optimize cleaning schedules to ensure timely turnovers between guests. Coordinate with cleaners to maintain property standards and resolve any issues quickly. Contractor & Maintenance Coordination: Source, vet, and manage relationships with contractors and vendors for repairs and maintenance. Oversee property upkeep to ensure all homes remain in excellent condition. Guest Communication & Experience: Act as the primary point of contact for Airbnb guests before, during, and after their stay. Respond promptly to inquiries, messages, and requests with professionalism and care. Handle any guest issues or emergencies, ensuring swift resolution to maintain high ratings. Property Sourcing for Marketing: Research and identify potential property leads for direct mail campaigns. Maintain accurate databases of prospective property owners. Assist the marketing team by preparing mailing lists and ensuring property data is up to date. Operational Oversight: Maintain accurate records of schedules, maintenance, and operational workflows. Monitor property performance, guest satisfaction, and operational efficiency. Support the property manager with administrative and logistical needs as required. Qualifications: Proven experience in operations, hospitality, or property management (short-term rental experience a plus). Strong organizational and multitasking skills with attention to detail. Excellent communication and problem-solving abilities. Ability to manage contractors, cleaners, and vendors effectively. Tech-savvy with familiarity using Airbnb, property management systems, and scheduling tools. Flexible and responsive, with the ability to handle urgent matters outside traditional hours. Experience with property lead generation, real estate research, or direct mail campaigns is a plus. What We Offer: Competitive salary/compensation based on experience. Opportunities for growth in a fast-paced and expanding property management company. Collaborative and supportive work environment. Pay: 400$ USD Per Month Full time position