About

• Description
• The Office Services Assistant performs various office administrative support duties, including handling mail, answering phones, filing, and word processing, while maintaining the highest customer service standards. Operates office equipment and refills supplies as needed. May perform other minor duties, including distributing petty cash, ordering supplies, and backing up receptionist.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Checking and responding to work / email requests for printing, copying, office supply orders and other ad hoc requests.
• Providing a “white glove” experience to MetroNational employees—assisting colleagues with various office support tasks, as needed.
• Regularly ordering supplies as needed
• Coding invoices for Office Services orders
• Responsible for maintaining a clean office services work room, keeping inventory current with weekly checklist and documented inventory control sheet.
• Responsible for cleaning conference rooms between meetings
• Distribute inter-office and postal mail/packages
• Various collaborations with the Marketing team and assisting with the execution of employee/external facing events
• Serving as backup to Office Services Supervisor for general Office Services tasks
• Serving as backup to the receptionist for lunch and break periods
• Serving as backup to courier services, when needed. Driving a company-owned vehicle may be required.
• Miscellaneous duties may be assigned
• Requirements

EDUCATION AND REQUIRED EXPERIENCE

• Associate or Bachelor’s degree preferred
• 1-2 years related experience
• 3+ years’ experience in a corporate environment preferred

SKILLS, QUALIFICATIONS, AND OTHER REQUIREMENTS

• Must have the ability to build a positive rapport with employees at all levels of the organization
• Customer service oriented and approachable: including but not limited to providing a ‘concierge’ approach with colleagues and visitors; adhering to MetroNational’s ‘Best of Class' standards
• Strong organizational and time management skills
• Must have a team-player mentality- a true willingness to assist fellow colleagues and visitors with miscellaneous receptionist/office support tasks
• Extremely detail-oriented and self-motivated
• Strong written and verbal communication skills
• Ability to meet deadlines in a professional and precise manner
• Proficient in the use of MS Office suite and possesses technical skills to complete the above tasks
• CORE COMPETENCIES: ALL Employees
• Team Oriented: The ability to work effectively with others and to add value within the dynamics of the Company’s group endeavor. Tangible behaviors include trust, healthy conflict, active commitment, peer-to-peer accountability and a focus on the results. Establish healthy and respectful working relationships with all shareholders and customers sharing knowledge and support, contributing to team goals, and collaborating to solve problems.
• Legacy Mindset: Thinks long-term, protects organizational heritage, and contributes to a lasting impact.
• Transparency: Demonstrates openness in communication and decision-making; fosters trust across the organization.
• Communication Skills: Effective communication skills include professionalism, active listening, adaptability, and collaboration.
• Problem Solving: Ability to accurately analyze situations and reach productive decisions based on informed judgment that relies on knowledge, experience, facts and data.
• Initiative: Ability to proactively identify and address customer needs, anticipate potential issues, and take action to resolve problems within the framework of the Company’s processes and procedures; demonstrates a willingness to go above and beyond standard duties to ensure positive experience.
• Accountability: Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.

CORE VALUE BASED COMPETENCIES

• Integrity
• Acts with honesty and ethical judgment, even under pressure
• Accepts responsibility for actions and communicates transparently
• Upholds professional and organizational standards in all interactions
• Trust
• Builds strong, respectful relationships across all levels
• Demonstrates consistency, reliability, and follow-through
• Maintains confidentiality and handles sensitive information with care
• Impact
• Takes initiative to drive meaningful, results-oriented work
• Aligns personal goals with organizational priorities
• Influences and inspires others to contribute to shared success
• Legacy
• Honors the Company’s history and values in decision-making
• Acts as a steward of culture while planning for the future
• Mentors others and contributes to long-term organizational success

• PHYSICAL DEMANDS: Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks and duties at outlined above.

• WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

ABOUT METRONATIONAL: MetroNational is a private, family-owned real estate investment, development, and management company located in Houston whose core interest is the Memorial City mixed-use development. The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards

• Houston Chronicle Top Work Places Houston Business Journal Healthiest Employers
• Houston Business Journal Best Places To Work Cigna Well-Being Award
• American Heart Association Fit-Friendly Worksite Mother-Friendly Worksite