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Job Description Summary Department - Information Technology Job Description Job Type: Classified Job Classification: 5282 - Information Technology Support Engineer Salary Grade: 15 Pay Range Hiring Range: $68,931 - $82,721 Annually Pay Range: $68,931 - $96,512 Annually Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position. The Pima County Information Technology Department (ITD) is seeking a Network Engineer to be part of a highly team-oriented, technical, self-motivated, and meticulous team where communication is critical. The architecture includes a high-performance core and data center environment built on leading edge networking and security. The work involves everything needed to support reliable and efficient networking service for public facing applications and staff in multiple departments across dozens of locations. Responsibilities include designing, implementing, monitoring, and troubleshooting networks and related security solutions. You will work closely with teammates and users to identify solutions and resolve issues and will also be involved in hardware and software upgrades. We offer an opportunity to utilize your skills, build new ones, work in a team environment and advance your career in a rewarding domain. You bring enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County Government. This position participates in the on-call rotation and off-hours maintenance. In applying for this position, pay particular attention to the preferred qualifications at the end of this posting, addressing each qualification in your application. This is an in-office position located in Tucson, AZ, and cannot be remote. Essential Functions: As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Within the centralized Information Technology Department (ITD) Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process; Prepares reports on logistics performance, cost savings, and efficiency improvements; Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations; Maintains open communication with various stakeholders, including IT teams, department heads, and end-users; Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.; Participates in forecasting computing/communications growth and provides pro-active capacity management; Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance; Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets; Participates on Microsoft Teams to drive standardization and strategic implementations; Conducts testing to ensure the functionality and performance of computing and/or communications systems; Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures. Within the Facilities Management Department: Manages fiber/copper builds for all Pima County cabling projects; Manages Pima County’s three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications; Creates, maintains and updates Pima County communications specifications; Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget; Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional; Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability; Creates budgets and calculates costs for potential future communications projects for upper management; Forecasts maintenance costs for both fiber and copper throughout Pima County; Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails. Minimum Qualifications: Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure. OR: Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure. (Relevant experience and/or education from an accredited college or university may be substituted.) Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): A detailed resume to supplement the job application. Experience implementing and maintaining networking and security solutions in an enterprise environment. Experience working with and troubleshooting switching, routing, and wireless LAN solutions. Experience working with clients and teammates to resolve networking issues. Experience working with fiber infrastructure in an enterprise environment. Experience creating network documentation using Microsoft Office tools and Microsoft Visio. Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record. Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to maintain the required licensure shall be grounds for termination. Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Physical/Sensory Requirements: Will need to visually analyze network diagrams, read technical documentation, and interpret data and may also need to listen to audio signals or use specialized equipment to test and troubleshoot communication systems. May need to wear personal protective equipment (PPE) and follow safety procedures to ensure the individual’s safety and the safety of others. Will require the ability to identify industry standard color-coding of electrical wiring and components. Will require lifting equipment up to 50lbs. Working Conditions: Will work in an office environment. Will work with various equipment and tools such as computers, laptops, telephones, network analyzers, testing devices, and software applications. Will need to work in the field, this can involve working outdoors, climbing ladders, under desks and physically connecting cables or equipment. Will need to travel to different locations, including client sites, project sites. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.