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Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a culture of inclusion, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. Job Summary Provide WAN, LAN and/or mainframe access over local and remote networks by managing, installing, moving, andrepairing mainframe and network terminals and associated equipment. Job Description Overview The Network Analyst I provides technical support, maintenance, analysis, and repair of computer, network, hardware, and software for the City of Dallas. Manages, installs, moves, and repairs mainframe and network terminals and associated equipment. Essential Functions 1 Investigates, troubleshoots, and repairs or resolves problems between the host computers and the remote terminal stations including both software and hardware problems to ensure efficient operations; provides on-site technical support and configures equipment to meet the needs of departments. 2 Analyzes network performance and terminal response time, generates network definition changes, and modifies network design as needed to ensure the most optimum performance. 3 Assists in the planning and installation of new system components (both hardware and software) as requested by departments to ensure the most effective equipment configurations and design. 4 Oversees vendor contracts and examines vendor bills to ensure the network operation remains within budget guidelines. 5 Installs, repairs, rebuilds, and maintains hardware for the user department; writes specifications and installs new work stations, servers, peripherals, and upgraded software. 6 Serves as an information resource for users of the network and provides remote access customer service and on site help. 7 Maintains network documentation and records on activity log. 8 Performs any and all other work as needed or assigned. Knowledge and Skills 1 Knowledge of teleprocessing equipment, procedures and techniques used in communications system management. 2 Knowledge of twisted-wire pair, coaxial cable, optical fiber, microwave and radio transmission systems. 3 Knowledge of synchronous and binary synchronous protocols, analog and digital data circuits, modems and data service units. 4 Knowledge of personal computers, software, hardware, and networks. 5 Ability to troubleshoot and analyze network problems while devising creative solutions. 6 Ability to provide exceptional customer service and resolve customer concerns. 7 Communicating effectively verbally and in writing 8 Establishing and maintaining effective working relationships. MINIMUM QUALIFICATIONS: EDUCATION: Bachelor's degree (or higher) in Computer Science, MIS, Science or business field. EXPERIENCE Four (4) years of experience configuring and installing client technologies including, but not limited to: desktops, laptops, printers, mobile devices, A/V equipment, which must include at least two (2) of the following: Experience in full lifecycle management: procurement, inventory control, deployment, support, disposal. Experience providing white-glove executive support to Senior Leadership Familiarity with inventory management systems and tools EQUIVALENCIES: High school diploma or GED plus eight (8) years of the required experience will meet the education and experience requirements. Associate's degree in any field plus six (6) years of the required experience will meet the education and experience requirements. Bachelor's degree (or higher) in a non-specified field plus six (6) years of the required experience will meet the education and experience requirements. LICENSE(S) and/or CERTIFICATIONS: Valid driver's license with good driving record. OTHER REQUIREMENTS: No Felony or class A misdemeanor convictions. No class B misdemeanor convictions within the last ten (10) years. No family violence convictions. Cannot currently be on deferred adjudication for any felony, class A misdemeanor, or class B misdemeanor charge. Availability to work twenty-four (24/7) call-out. Must have own transportation. Some positions may require lifting up to fifty (50) pounds. Salary Range $60,564.09 - $73,523.75 The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications. City of Dallas is an Equal Opportunity Employer. The City of Dallas is one of the largest employers in the DFW Metroplex. We offer growth opportunities and a chance to make a difference in our community. Questions? Contact our recruiting departments: Civil Service - civilserviceinfo@dallascityhall.com Talent - Acquisition hrtalent@dallas.gov