About

• Description
• THIS IS A NATIONAL ROLE, THE CANDIDATE CAN BE BASED REMOTELY WITH TRAVEL

About Us

• LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the transaction processing, financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

• Position Description: National Service Manager-
• The National Service Manager will be responsible for leading and managing the entire service organization for our critical power distribution product lines. This senior-level position oversees all aspects of field service operations, technical support, service contract management, and customer satisfaction across the United States. The ideal candidate will possess a deep understanding of electrical power systems, excellent leadership skills, and a proven track record of building and managing high-performing service teams.
• Requirements

Primary Duties

• Lead, mentor, and manage a team of regional service managers, field service engineers, and technical support specialists.
• Develop and implement training programs to ensure the team's technical skills and knowledge of the products are current and proficient.
• Conduct performance reviews, provide constructive feedback, and foster a culture of safety, quality, and continuous improvement.
• Recruit, onboard, and retain top talent to meet business objectives.
• Set up / Manage relationship with 3rd party service providers
• Develop and execute a national service strategy that aligns with overall company goals, including revenue growth, profitability, and customer satisfaction.
• Oversee the scheduling, dispatch, and execution of all field service activities, including new equipment startups, preventive maintenance, emergency repairs, and site surveys.
• Establish and monitor key performance indicators (KPIs) for the service department, such as first-time fix rate, response time, and customer satisfaction scores.
• Act as a key point of contact for major customers and escalate critical service issues.
• Develop and maintain strong relationships with customers, partners, and sales teams to ensure a seamless and positive customer experience.
• Oversee the management and renewal of service contracts, ensuring compliance and profitability.
• Implement and manage a customer feedback program to continuously improve service delivery.
• Collaborate with engineering, product management, and quality teams to address product issues and provide feedback from the field.
• Ensure all service procedures and documentation are accurate, up-to-date, and in compliance with industry standards and safety regulations.
• Direct the technical support team in providing prompt and effective solutions to complex customer issues.
• Generate and present regular reports on service performance, financial results, and key initiatives to senior leadership.
• Manage service tools, test equipment, and spare parts inventory to ensure operational efficiency.
• Ensure compliance with all safety regulations, company policies, and quality standards.

Experience & Skills

• Minimum 5 years of experience in a leadership or management role, overseeing a national or regional service team
• Proven experience in critical power infrastructure
• Excellent leadership, communication, and interpersonal skills
• Ability to travel up to 50% of the time to customer sites, regional offices, and company headquarters
• Skilled in Microsoft Office Suite and EHS data management systems.
• Strong problem-solving and organizational abilities.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Education

• A bachelor’s degree is required

What We Offer

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 8 paid holidays, and 2 floating holidays

Why You Will Love Working with Us

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career
• At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.