About

• Description
• ABOUT US
• United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

• JOB SUMMARY
• The Family Centered Case Coach plays a critical role in advancing United Way of San Antonio and Bexar County’s Military 2Gen Initiative by serving as a trusted partner to military-connected families, including Active-Duty Service Members, National Guard/Reserve Members, Veterans, and Dependents. This role focuses on building strengths-based relationships, connecting families to meaningful resources, and supporting their economic and educational goals through a coordinated whole-family approach. The Case Coach ensures military-connected families receive holistic, culturally responsive support that promotes long-term well-being and stability. The ideal candidate for this role is self-directed and provides valuable insight into the unique strengths and challenges faced by military-connected households. It is preferred that the candidate have the ability to gain regular access to military bases and be knowledgeable of services available both on and off base for the prioritized population.

• PRIMARY DUTIES AND RESPONSIBILITES
• Build and maintain trusting, goal-oriented relationships with families participating in the Dual Generation Initiative.
• Conduct holistic assessments (e.g., Life Self-Sufficiency Matrix) to identify family strengths, priorities and needs.
• Responsible for family engagement programming and services that recognize families as experts in their own lives, that help families develop action plans to achieve their goals, and promote collaboration amongst staff, service providers, and the family to provide barrier free access to available resources and tools.
• Use a whole-family approach that addresses the interconnected needs of Service Members, Veterans, dependents, caregivers, and survivors.
• Implement outreach and recruitment strategies to engage military-connected families; help partners meet engagement goals.
• Co-create and monitor individualized family goal plans with ongoing support, referrals, and follow-up.
• Provide monthly coaching sessions, assessments, and goal setting tailored to military life circumstances (deployment, transition, injury, reintegration, etc.).
• Conduct strategic outreach in military-connected communities and prioritized zip codes.
• Support and sustain participation in Military 2Gen programs and services.
• Coordinate and manage family engagement and resource-access events.
• Build strong relationships with military-serving stakeholders (VSO partners, base organizations, caregiver networks, etc.).
• Collaborate with internal teams and external partners to ensure alignment and coordinated support.
• Participate in partner meetings, community events, and professional development opportunities.
• Schedule and conduct in-person assessments based on family availability.
• Maintain accurate case documentation, including intake, exit data, case notes, and service tracking using Salesforce.
• Monitor and report on family progress and programming milestones.
• Demonstrate a culturally responsive and empathetic approach with families experiencing challenges related to housing, income, transition stress, disability, or trauma.
• Develop strategies for sustaining family progress beyond the program lifecycle.
• Provide insights and feedback to improve the Military 2Gen Initiative.
• Perform additional duties as needed to support United Way’s mission.
• Perform additional duties as needed to support the mission of United Way and the success of the Dual Generation Initiative.
• BENEFITS
• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

• Requirements
• EDUCATION AND EXPERIENCE
• Bachelor’s degree from an accredited college or university; or 2 years of community related work experience plus an associate degree. High school diploma or GED and 4 years of community related work experience; or
• Demonstrated lived or work experience with military-connected families including Active-Duty Service Members, National Guard/Reserve Members, Veterans, and Dependents is preferred and may include direct service, outreach, case management, advocacy, or program coordination.
• Experience in providing case management and/or coaching is required.
• Preferred work experience with parents, children and resident engagement.
• Experience connecting individuals or families to workforce development programs; employment opportunities, job training, career pathways, or related economic mobility services is required.
• Experience assisting families in understanding and accessing military systems and support (e.g., VA services, transition programs, EFMP, and installation-based programs) is highly valued.
• Experience working with volunteers, families, or community residents.
• Experience with parents or community engagement.
• Proven work experience performing case management and/or program intake function.
• KNOWLEDGE, SKILLS & ABILITIES INFORMATION
• Ability to build and maintain positive, trust-based relationships that promote cooperation and collaborative work with United Way funded agencies, military-serving organizations, and community partners.
• Interacts with team members at all levels of the organization with focus on relationships.
• Understanding of military culture, language, family dynamics, and the unique challenges faced by Service Members, Veterans, Dependents, Caregivers, and Survivors.
• Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines.
• Ability to engage respectfully with military-connected families experiencing transitions such as deployment, reintegration, PCS moves, or separation/retirement.
• Ability to work cooperatively and as a member of a team with parents, staff and the community at large. Always conduct yourself and your appearance in a professional manner
• Good written and verbal communication skills.
• Facilitation experience and skills.
• Willingness to build public speaking and presentation skills.
• Relationship Building and Community Engagement skills.
• Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude. towards individuals requiring assistance.
• Prior understanding of the issues and struggles of families in poverty and prior experience working in a direct service role with under resourced families.
• Ability to work with manage a wide variety of populations and personalities with respect, compassion, and dignity.
• Must have a valid driver’s license with reliable transportation.
• Basic understanding of social media platforms.
• Microsoft Office (Word, Excel, and Access) proficiency preferred.
• UNITED WAY COMPETENCIES

Core Competencies (all United Way Professionals)

• Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

• WORK ENVIRONMENT.
• Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.
• PHYSICAL DEMANDS
• Sedentary work on a PC; sitting for extended periods of time, routinely.
• Movement within the office and during external meetings and events, regularly.
• Bends, stoops and twists, occasionally.
• Exerts up to 25 lbs. of force, occasionally.
• Facilitates, presents and collaboratively interacts with others, routinely.
• Perform repetitive tasks, i.e., typing and texting, routinely.
• The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

• APPLY
• To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.
• Applications WILL NOT be accepted via email.
• Contact uwjobs@unitedwaysatx.org should you experience problems submitting your application.
• United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

• United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.

• United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.uwsastx.org