About

Summary
This role leads daily operational performance for the Behavioral Health Hospital at Leonard Morse. The Manager of Operations ensures safe, consistent, and efficient inpatient care delivery. This position works closely with nursing leadership, physicians, environmental services, registration, and ancillary support teams to maintain patient flow, regulatory readiness, and a stable therapeutic environment. The Manager drives problem solving and frontline accountability.

Key Responsibilities

Operational Oversight

• Direct daily operational workflow across assigned inpatient behavioral health units
• Coordinate staffing assignments, admissions, discharges, and patient flow with clinical leaders
• Serve as a visible leader on the units, remove barriers, and reinforce expected standards
• Escalate operational issues quickly with proposed solutions
• Monitor and track performance indicators including throughput, length of stay, readmissions, and patient experience

Regulatory and Safety Leadership

• Maintain active compliance with Joint Commission, CMS, and Department of Mental Health requirements
• Lead rounding focused on environmental safety, ligature risk monitoring, and staff adherence to policy
• Support review and resolution of patient safety events and root cause analysis follow-through
• Partner with security and nursing leadership on de-escalation readiness and staff support

Team Support and Development

• Assist department leaders in onboarding and training new staff
• Reinforce culture expectations focused on teamwork, patient dignity, and trauma informed care
• Serve as an accessible resource for staff during high-acuity or complex patient situations
• Promote retention by supporting recognition, coaching, and daily engagement practices

Program and Process Improvement

• Identify operational inefficiencies and lead targeted process improvement efforts
• Assist in evaluating group programming schedules, patient access workflows, and interdisciplinary communication routines
• Support operational planning for census changes, construction, or expansion initiatives

Qualifications

• Bachelor’s degree required, Master’s degree preferred
• Minimum of 3 years of experience in an inpatient behavioral health environment
• Strong understanding of psychiatric inpatient operations, patient flow, and regulatory standards
• Demonstrated ability to lead teams, manage day-to-day operations, and make high-confidence decisions in real time
• Excellent communication, presence on the units, and ability to support staff during challenging patient situations
  

Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.