About

Company Mission

The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit www.differencecard.com

Role and Responsibilities

The goal of this position is to help members. This position helps members by answering questions, fulfilling requests, educating members about health care and resolving problems that may arise. This position will service members via phone, email and chat. This position answers a high volume of calls on a daily basis. The position requires:

· Personal Accountability: Report to shift on time and meet attendance expectations of the position.

· High Level of Accuracy: Achieve a satisfactory or higher rating on quality of calls

· Passion: Delight customer as demonstrated by generating positive customer satisfaction scores and testimonials.

· Productivity: Ensure we are working as efficiently as possible, and able to meet productivity goals of the position.

· Innovation: Be open to change.

· Extraordinary Customer Service Skills: Service members by maintaining a member friendly approach when answering calls, chats and emails.

· Problem Solving: Research required information using available resources including claim systems, websites, and databases

· Patience and Diplomacy: Manage and resolve customer complaints

· Commitment: Identify and escalate priority issues. Follow up with members and internally to ensure we always keep our word to our members.

· Help Others: Provide customers with product and service information, educating members and making sure they know how to maximize their benefits.

· Flexibility: Other duties as assigned.

Qualifications and Education Requirements

· High School diploma or equivalent

· Knowledge of call center telephony and technology preferred Some experience in a call center capacity preferred

· Proficiency in office computer programs like Microsoft Outlook, Word, and Excel. Ability to type quickly and accurately.

· Position requires high energy, flexibility, strong multi-tasking skills, and superior customer service skills.

· Excellent communication skills both written and verbal.

· High level of diplomacy and patience.

Preferred Skills

· Bi-lingual in English and Spanish, preferred

Location: Remote Job Type: Full-Time (hourly, non-exempt)

EB Employee Solutions, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer Service: 1 year (Required)

Work Location: Remote