About

• Title:   Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), National Certified Medical Assistant (NCMA)

• Reports To:   Nurse Manager 

• Direct Reports:   None

• Classification/Category:  Clinical Support

• Workgroup(s):   

• Work Status:   On-Site Only

• Stipend(s):  None

• Status:   Non-Exempt

• Summary of Position

• Certified Medical Assistants are important members of the Roanoke Chowan Community Health Center (RCCHC) Care Teams. Medical Assistants are responsible for delivering excellent, high-touch, primary care, and coordinating a patient centered care experience. The Medical Assistant role requires high levels of flexibility, energy, attention to detail, and problem-solving. Medical Assistants will work closely and collaboratively with their teammates to greet and room RCCHC patients. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments. The Certified Medical Assistant must be able to maintain a positive working relationship with all levels of RCCHC personnel and patients.  

• RCCHC Mission, Vision and Values

• Mission: Great care for every one every day.

• Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.

• Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

• Population Served

• Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

• Minimum Qualifications

• * 1+ years in Medical Assistant role
• * Excellent organizational, leadership, verbal and written communication skills
• * Must be able to effectively handle multiple tasks and priorities in order to meet deadlines

• Education: 

• * High school diploma/GED required

• Experience: 

• * Experience in primary care providing care for all patient populations preferred

• Certification(s)/Licensure: 

• * Medical Assistant credential, certification or registration required
• * BLS certification required

Knowledge

• * Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC’s) in regard to the Federal 330 Public Health Service Act
• * Knowledge of thorough understanding of the 340B program
• * Knowledge of computer systems and applications.

Skills

• * Skill in exercising a high degree of initiative, judgment, and discretion.
• * Skill in analyzing situations accurately and taking effective action.
• * Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
• * Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
• * Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
• * Skill in identifying and resolving problems.

Abilities

• * Ability to plan, organize, and integrate priorities and deadlines.
• * Ability to identify, analyze, and interpret complex data and, resolve operational problems.
• * Ability to evaluate and make recommendations for continuous quality improvement.
• * Ability to evaluate and make recommendations for continuous risk assessment. 
• * Ability to anticipate and react calmly in emergency situations.
• * Ability to communicate clearly and effectively orally and in writing.
• * Ability to competently use Microsoft Office

• Essential Functions

• * Electronic health record proficiency
• * Administration of medication by injection 
• * Phlebotomy competency
• * Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit
• * Prepares patient for examination by performing preliminary physician test; taking blood pressure, weight, and temperature; and reporting patient history summary
• * Demonstrates problem-solving skills, accountability, and a flexible, positive attitude. 
• * Accurately execute technical procedure when ordered such as EKG’s, drawing blood, obtaining and preparing laboratory specimens
• * Maintain proper storage and handling of equipment, supplies, and medications
• * Maintain a clean and orderly clinical working atmosphere; adequately prepare exam rooms and properly equip laboratory
• * Work with patients and family in giving accurate, understandable instructions in diet, special care procedures, medication, patient education
• * Participate as an active member of the RCCHC team
• * Maintain compliance with workflows, policies and procedures as well as other activities to support Patient Centered Medical Home (PCMH) model of care and accreditation

• Performs other related duties as required and assigned.