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Medical Assistant 6019 RHPA- Outpatient Behavioral Hlth-Conn Schedule: Day Shift. 40 hours weekly. 8:00am – 4:30pm Type additional details specific to position and/or department. About the Position: Under the direction of the Provider(s) and Practice Supervisor/Manager, the Medical Assistant is the first point of care in the medical practice. This individual works hand-in-hand with the Provider(s) to achieve quality outcomes for the patient. Overview of Responsibilities Demonstrates ability in taking patient vitals, performing injection/immunization procedures, charting and documentation, exam room preparation, infectious waste handling, knowledge of sterile techniques, triage incoming telephone calls, routine lab procedures and collection. Oral communication skills needed to develop patient rapport discuss orders with patients and patient's family, pharmacies, message taking and communicate effectively with patients regarding the course of their care. Written communication skills necessary for charting and documentation. Must be able to write legibly and demonstrate spelling competency. Demonstrated ability in handling patient confidentiality. Ability to work with peers in a team situation. Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients served. Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, E-mail Usage and Web-based applications. Demonstrates ability to connect on a human level, at a minimum making eye contact with and greeting patients, families, visitors, and staff. Shows courteous interactions, including correct voice inflection and positive body language. Demonstrates empathy by acknowledging and validating patient’s situation or experience. (“It must be hard to…” “it must be difficult to…”) Appropriately uses therapeutic touch to calm and comfort. Willing to work hard; offers to help others when own work completed. Sensitive to needs and workload of entire unit/department. Shows willingness to take ownership; uses “I” or “we” rather than “they” or “them”. Blame is not directed at others. Demonstrates compassion by ability to “walk in someone’s shoes” – get to their level, to understand where they are and what they’re feeling, and help them get to where they want to be. Assumes accountability for professional growth Shows ability to use imagination, because if you can’t “imagine”, you can’t “connect”, and if you can’t “connect”, you can’t display compassion Must be committed to Patient Satisfaction and Patient Safety. Assures that day to day patient care proceeds in an efficient, safe manner. Routinely meets the culture of every patient every time regarding the patient experience by utilizing AIDET principles and making that connection with patients. Must be willing to travel to outreach locations 2-3 days per week to Hagerstown, Cambridge City and Brookville, IN. This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. Education & Experience Education Required: Successful completion of a Medical Assisting course or EMT certification will be considered for MA I position. Those who hold completion of Registered Medical Assistant or Certified Medical Assistant (RMA, CMA, CCMA) will be considered for MA II position. Education Preferred: Associate degree Experience Preferred: One year experience in a medical practice Other: Applicant with at least 12 months clinical experience as an NCA/CNA/PCT may complete the NCA to MA onboarding program to obtain job title of MA I within the organization. Licensure & Certification Licensure: None Certifications: BLS, CMA, CCMA or RMA Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you. Reid Health's inpatient hospital is a 189-bed, regional referral center with a Level lll Trauma Center and a Primary Stroke Center designation. Reid Health's outpatient services include more than 40 specialties and sub-specialties throughout an eight-county service area. With more than 3,100 employees, 100 volunteers, and 170 healthcare clinicians on staff, Reid Health believes in wholeness -- in body, mind, and spirit. The minute you step through Reid's doors, you'll be surrounded by friendly faces. Each of our employees plays an important role in the friendly and caring environment we call Reid Health. It's more than a place to work. Reid team members are involved in and care for our community, fostering a sense of belonging and camaraderie. They are the reason our patients feel safe and cared for. And they are the reason Reid Health is ranked among the best in quality care. Reid Health is looking to add to its family with service-minded individuals like you. Whether you come from a clinical background or simply want to work in an environment that allows you to pursue your passions of service to others, we have opportunities for people just like you. Find yourself at Reid Health. If you are unable to find an open position you are interested in today, please consider Introducing Yourself so that we may reach out to you in the future. Daycare, Doordash, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022 Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Reid Health. Therefore, Reid Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, gender identity, veteran or military status, genetic information, or any other factor protected by law. This applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. Please be aware: Across the country there has been an increase in job offer scams. Reid Health has taken measures to protect ourselves from this. Our hiring practices do require face to face interviews and on-site visits prior to offers of employment.