About

• SUMMARY: The Manager, Revenue Operations manages the day-to-day operational functions of the Revenue Operations team and leads cross-functional initiatives that support promotions, pricing, and product deployment. The individual ensures accurate and timely execution across all channels, maintains operational workflows and tools, and drives process improvements that enhance efficiency and consistency. 

DUTIES AND RESPONSIBILITIES

• * Lead cross-functional initiatives with IT, Product, Marketing, Sales, and Reservations to ensure smooth execution of promotions, pricing updates, and system deployments.
• * Manage end-to-end workflows for product launches and maintain deployment updates, ensuring accurate setup of products, pricing, and timelines.
• * Oversee promotional builds, pricing, and system configurations across all channels.
• * Serve as the primary contact for promotion build issues, pricing discrepancies, and related operational questions.
• * Manage and maintain the Promo Master and other Revenue Operations tools to ensure accuracy, consistency, and accessibility.
• * Partner with Product Marketing to confirm promotions and pricing are communicated clearly and accurately across client-facing channels.
• * Distribute and communicate promotional details (offers, terms, pricing, eligible sailings) to team leaders and internal stakeholders.
• * Support system enhancement projects, including testing and implementation.
• * Recommend and implement process improvements to enhance efficiency, accuracy, and team effectiveness.
• * Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

• * Directly supervises employees within the Revenue Operations Team.

• * Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• * Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

QUALIFICATIONS

• * Bachelor's Degree (BA) from four-year college or university, and four to eight years of related experience and/or training, or equivalent combination of education and experience.
• * Computer skills required: Inventory Software; Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• * Other skills required: 
• * Experience in revenue operations, pricing, product management or related commercial function.
• * Proven experience leading a team or managing cross-functional projects.
• * Proficiency in Excel and PowerPoint
• * Familiarity with project management methods and tools.
• * Excellent communication and collaboration skills.
• * Excellent attention to detail and ability to multi-task in a fast-paced environment.
• * Experience in using reservation systems is a plus.
• * Experience in the travel industry is a plus.

COMPETENCIES

• * Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• * Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• * Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• * Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• * Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• * Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• * Customer Service - Manages difficult or emotional customer situations; Customers can mean internal (colleagues) or external (vendors/partners); Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• * Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• * Design - Demonstrates attention to detail.
• * Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• * Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• * Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• * Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• * Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• * Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• * Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• * Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through virtual and/or outside activities; Supports affirmative action and respects diversity.
• * Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• * Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• * Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• * Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• * Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• * Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• * Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• * Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• * Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• * Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• * Occasionally required to stand
• * Occasionally required to walk
• * Continually required to sit
• * Continually required to utilize hand and finger dexterity
• * Occasionally required to climb, balance, bend, stoop, kneel or crawl
• * Continually required to talk or hear
• * While performing the duties of this job, the noise level in the work environment is usually moderate
• * The employee must occasionally lift and/or move up to 10 pounds 
• * Specific vision abilities required by this job include: Close vision; Color vision