About

About Altais: At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we’re building a stronger, more connected healthcare system. About the Role Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. The Manager, Practice Operations, is responsible for the overall operational management and performance of a single medical clinic within AMG. This includes oversight of daily administrative and clinical operations, financial performance, staffing, and practice workflows. The role ensures compliance with organizational policies, regulatory standards, and delivers high-quality service and patient care experiences. This position requires strong leadership, effective communication, and the ability to manage change while driving operational excellence within the clinic. You will focus on: Operational Management Oversee the daily operations and administrative functions of the assigned clinic. Ensure alignment with Practice Clinicians on patient care. Manage staffing levels, clinical schedules, and practice workflows to ensure efficient, patient-centered operations. Develop and implement policies and procedures for both clinical and non-clinical staff. Ensure operational compliance with HIPAA, OSHA, labor laws, and other regulatory requirements. Coordinate facility maintenance, medical equipment calibration, and procurement of office supplies and equipment. Lead change management initiatives to support clinic growth and process improvement. Promote and sustain a culture of engagement, collaboration, and accountability. Financial and Revenue Oversight Manage and monitor the clinic’s financial performance, including revenue cycle, collections, and deposits. Ensure daily collections are reconciled and deposited accurately in accordance with policy. Identify and report discrepancies in billing or collections and implement corrective actions as needed. Collaborate with Finance and Revenue Cycle teams to improve processes, ensure accurate reporting, and maintain fiscal accountability. Support cost containment initiatives and ensure adherence to budget goals. Performance and Quality Management Develop, monitor, and report on key performance indicators (KPIs), including productivity, quality, patient satisfaction, and cost management. Use data analytics to identify trends, gaps, and opportunities for operational improvement. Partner with leadership to set clinic goals aligned with organizational objectives. Actively monitor and enhance patient experience through feedback tools, surveys, and grievance resolution. Ensure readiness for health plan audits and other regulatory reviews. Leadership and Team Development Recruit, train, and evaluate clinic staff to ensure high performance and professional growth. Conduct performance evaluations, manage attendance, and oversee scheduling to ensure adequate coverage. Implement coaching, counseling, and disciplinary actions in coordination with HR and the site medical director. Foster teamwork, accountability, and strong communication among clinicians, administrative staff, and leadership. Coordinate staff meetings, training, and professional development activities. Customer Service and Community Engagement Promote a patient-first culture by ensuring staff deliver excellent service and communication at every level. Oversee responses to patient feedback, including social media and grievance resolutions, to ensure timely and effective follow-up. Support community engagement activities and represent AMG in local outreach and partnership efforts. The Skills, Experience & Education You Bring Bachelor’s degree in healthcare administration, business management, or related field. Minimum 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager. Strong understanding of clinical workflows, EHR systems, and healthcare billing/revenue cycle processes. Excellent organizational, analytical, and problem-solving skills Proven leadership ability in managing staff and clinic operations. Strong communication skills (written, verbal, and interpersonal) adaptable to various audiences. Knowledge of Medicare, Medicaid, and commercial insurance regulations. Proficiency in MS Office and healthcare management software. Base Salary $95,000 - $115,000/yr You Share Our Mission & Values:  Compassion We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity. Community We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being. Leadership We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care. Excellence We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement. Agility We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront. Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience. Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us. External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. If you’re a big thinker, bold innovator, and fiercely motivated to drive change, consider joining our team. We are dedicated to creating exceptional healthcare experiences by building tools that cultivate the health and well-being of physicians, patients, and the clinical community.