About

• Position: Manager - Catering

• The Catering Manager is responsible for managing all aspects of catering services at Joseph's Classic Market. This role serves as the lead contact for catering inquiries, oversees order fulfillment, and ensures an exceptional guest experience from order placement through pickup or delivery. As a key guest-facing leader, the manager fosters a welcoming, professional atmosphere for every visitor.

Key Responsibilities

• Catering & Order Management

• * Serve as the lead contact for all catering inquiries and orders
• * Communicate with guests to confirm catering menus, details, and pickup/delivery logistics
• * Coordinate with kitchen, deli, and bakery departments for order preparation
• * Ensure catering orders are accurate, well-presented, and fulfilled on time
• * Maintain catering calendars, invoices, and order logs
• * Assist in building seasonal catering menus and promotional packages

• Guest Services & Phone Communication

• * Oversee the main phone line, ensuring all calls are answered promptly and professionally
• * Train staff to answer guest questions, transfer calls, and take messages accurately
• * Resolve guest issues, complaints, or refund requests quickly and professionally
• * Manage special requests, product inquiries, and order pickups
• * Serve as a key point of contact for VIP guests and regular customers
• * Support promotional events, tastings, and seasonal catering showcases

• Team Leadership & Training

• * Hire, train, and schedule staff involved in catering preparation and service
• * Coach team on hospitality, communication, and professionalism
• * Hold daily huddles to align team on priorities, specials, and service goals
• * Conduct performance evaluations and provide regular feedback

• Reporting & Communication

• * Submit weekly catering reports and customer feedback to Store Manager
• * Manage catering sales, deposits, and service fees
• * Communicate closely with all department managers to coordinate orders and service

Qualifications

• * Minimum of 2 years in catering, event management, or hospitality service
• * Strong leadership and communication skills
• * Proven ability to manage multiple orders and deadlines in a fast-paced environment
• * Professional phone etiquette and customer service skills
• * Basic computer skills (Excel, email, ordering software)
• * Available for flexible scheduling, including weekends and holidays

Working Conditions

• * Fast-paced service and food preparation environment
• * Regular guest interaction and phone/email communication
• * Standing for extended periods and occasional lifting of catering trays or packages

• Why Join Joseph's Classic Market?

• As Catering Manager, you will play a vital role in creating memorable experiences for guests through exceptional catering service. You’ll bring the Joseph’s standard of excellence to every order, event, and customer interaction while collaborating with a team passionate about quality and hospitality.

• Benefits Include: 

• * Positive Work Environment 
• * Competitive Pay 
• * Health, Dental and Vision Insurance 
• * 401(k) Plan 
• * Paid Time Off & Personal Days 
• * 20% Employee Discount 
• * Bonus Programs for Management

• Interview Process 
• At Joseph’s Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process. 

• Employment Eligibility 
• Joseph’s Classic Market participates in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.