About

• Description

• Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you to contribute to our commitment to exceptional guest experiences.

• Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

• What sets us apart?
• We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to create exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive.

• Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs.

• POSITION DESCRIPTION
• The Loss Prevention & Security Supervisor is responsible for ensuring the safety and security of guests, employees, and property while also safeguarding company assets against theft, misuse, or damage. This position oversees the daily operations of the security and loss prevention staff, enforces company policies, coordinates emergency and incident response, and supports compliance with local laws and regulations.
• The Loss Prevention & Security Supervisor is responsible for onboarding, training, and providing ongoing education to the Loss Prevention & Security team.

• The Loss Prevention & Security Supervisor also serves as a liaison between management, employees, guests, and law enforcement as needed.

• The incumbent must understand how to deal with security issues with empathy and a calm demeanor. The knowledge and application of de-escalation techniques, gracious guest service, and solution-focused outcomes are necessary.

• The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values: Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork

• Responsibilities
• Safety & Security Operations
• 1. Monitor property through patrols, surveillance, and access control systems.
• 2. Enforce company policies related to security, safety, and emergency preparedness.
• 3. Respond quickly and effectively to alarms, disturbances, and emergencies.
• 4. Support and lead investigations into accidents, incidents, or safety concerns.
• 5. Work with Guest Services to compile clear and complete guest evacuation lists daily.
• 6. Oversees guest and employee parking lot safety.

• Loss Prevention & Asset Protection
• 1. Implement programs to reduce theft, fraud, and inventory loss.
• 2. Monitor high-risk areas and processes to minimize financial and property risks.
• 3. Conduct investigations into suspected theft, policy violations, or loss-related concerns.
• 4. Prepare accurate and timely reports for incidents, investigations, and audits.
• 5. Utilize security reports, incident logs, and surveillance footage to identify trends and potential threats.

• Training & Compliance
• 1. Train team members on emergency procedures, guest relations, and company security/loss prevention policies.
• 2. Ensure compliance with federal, state, and local regulations as well as company standards.
• 3. Conduct regular safety drills and property risk assessments and keep logs.
• 4. Safeguard and protect private and confidential information, data, investigative reports, etc.
• Guest & Employee Support
• 1. Provide courteous and professional assistance to guests and staff when security or safety issues arise.
• 2. Partner with Human Resources, Department Manager, and General Manager to support workplace investigations or employee safety concerns.
• 3. Develop strategies to enhance customer service within the loss prevention team.

• Operational Oversight & Incident Management
• 1. Recommend and help implement improvements to security systems, procedures, and technology.
• 2. Maintain excellent relationships with local law enforcement and emergency responders.
• 3. Coordinate with local law enforcement and emergency responders as appropriate.
• 4. Develop digital documents, spreadsheets, inventory lists, checklists, and training materials for the department as needed.
• 5. Provide support and back-up to loss prevention and security staff when needed in all the functions they perform.
• 6. Incorporate the resort’s culture of service excellence, mission, and core values into all aspects of job performance.
• 7. Participate in resort meetings, i.e. service improvement processes, emergency planning, Stand Up, safety committee meetings, etc.
• 8. Ensure effective deployment of personnel across the property.
• This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

• Qualifications
• 1. High school diploma or equivalent required; Associate’s or bachelor’s degree in criminal justice, security management, or related field preferred.
• 2. Minimum 3-5 years of combined experience in security, loss prevention, or law enforcement, with at least 2 years in a supervisory role.
• 3. Strong knowledge of safety, security, investigations, and loss prevention practices.
• 4. Excellent communication, crisis management, problem-solving, and conflict resolution skills.
• 5. Ability to maintain confidentiality and handle sensitive situations professionally.
• 6. Flexible availability, including nights, overnight, weekends, and holidays.
• 7. Must be CPR, First Aid, and AED certified (or, willing to obtain upon hire.)
• 8. Proficiency in security technology and systems.
• 9. Strong organizational and analytical skills.
• 10. Computer skills, experience, and aptitude to include MS Outlook, Word, and Excel
• 11. The position requires manual dexterity, auditory and visual skills, the ability to follow written and oral instructions and procedures, and the ability to speak and communicate professionally.
• 12. Physical Requirements: Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
• 13. Excellent interpersonal, management, communication, and training skills.
• 14. Ability to work under pressure and utilize critical thinking to recognize problems and identify solutions.
• 15. Ability to drive a golf cart, after training. Valid driver’s license in good standing.
• 16. Must pass high-level background check, past employment verification, and reference check.

• If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.

• Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ojo Spa Resorts Discounts and Perks

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks for eligible employees
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails
• Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

• Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations

• Only 25 miles away from Espanola, NM.
• Abiquiu, NM, is located only 31 miles away from our resort.
• Pojoaque, NM, is conveniently located only 34 miles away.
• Taos, NM, is a short 40-mile drive from Ojo Caliente.
• Los Alamos, NM, is just 42 miles away.
• Santa Fe is 50 miles away.

• Make Ojo Spa Resorts your next career destination!
• To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com