About

Lockbox Processing Associate
Pay: $20/hour (Weekly Pay)
Schedule: Monday through Friday, 7:00 a.m. until work is completed
Temp-to-Hire Opportunity - Long term Opportunity

We are seeking a detail-oriented Lockbox Processing Associate to support high-volume payment and remittance processing. This role is responsible for extracting, reviewing, and preparing customer documents and payments in accordance with established procedures and strict processing timelines. The ideal candidate thrives in a fast-paced, deadline-driven environment and is committed to maintaining accuracy and quality.

Summary of Responsibilities
The Lockbox Processing Associate will process lockbox accounts by extracting contents, negotiating checks, and preparing all output based on client specifications. The work involves basic clerical tasks requiring general departmental knowledge. Responsibilities are performed under direct supervision, with limited routine decision-making. Basic computer skills are required.

Essential Duties

• Operate mail extraction units and make processing decisions based on customer requirements
• Perform manual or automated sorting of work according to client instructions
• Stage work accurately and presentably for customer capture
• Prepare “clean” documents for imaging and capture
• Meet or exceed departmental productivity and accuracy standards
• Cross-train and support multiple functions within the Lockbox department

Additional Responsibilities

• Support various tasks across Lockbox operations
• Assist in other modules including RDE, Scanning, Mail Distribution, and Validations

Preferred Education and Experience

• High School Diploma or equivalent
• Prior experience in payments, remittance, or lockbox processing is a plus

Required Knowledge and Skills

• Basic computer skills, including touchscreen and mouse navigation
• Ability to work in a fast-paced, deadline-driven environment
• Strong hand-eye coordination and attention to detail
• Excellent organizational and time-management abilities
• Basic troubleshooting capabilities
• Clear communication skills
• Customer-focused mindset with strong task-prioritization skills
• Ability to perform routine, repetitive tasks with consistency

Physical Requirements
This position requires standing for extended periods in the morning, often 1 to 2 hours. The role also involves frequent movement throughout the day, including getting up and down from the workstation to retrieve printed headers from the printer multiple times.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Do you have experience with financial payments, remittance, or lockbox processing preferably in the last 3 years?

Work Location: In person