About

• JOB TITLE: Loan Officer

• DEPARTMENT: Loan

• REPORTS TO: Vice President Loans

• STATUS: Non-Exempt

• SUPERVISES: None

• PRIMARY PURPOSE

• Provides end to end lending assistance to ensure that members’ lending and financial services needs exceed expectations. Engages members and non-members on our web site, online loan applications, through web chats, texts, e-mails, phone calls, video conferencing, in person, and other channels for lending and financial services opportunities.

• ESSENTIAL DUTIES AND FUNCTIONS

• 1. Provides assistance to members on our digital channels and in person to maximize sales opportunities in lending and deposit products while maintaining a high level of customer service.

• 2. Utilizes web chats, video conferencing tools, texts, e-mails, and phone calls to interview and obtain information from loan applicants for all types of loans offered.

• 3. Originates all types of loans offered on the Loan Origination System.

• 4. Analyzes creditworthiness by reviewing and verifying credit data to calculate member’s capacity to repay the loan.

• 5. Ensures that all loan applications are completed in accordance with applicable federal and state laws and regulations.

• 6. Prepares loan documents and disbursement of loan proceeds.

• 7. Cross sells for opportunities in loans and other products offered by the credit union.

• Loan Officer 2 May 2024

• 8. Provides other assistance on our digital channels as needed to ensure that all financial service needs are met ranging from online account opening to deposit products.

• 9. Must be sales and customer service driven in order to attain sales and customer service goals established by the credit union.

• 10. May require travel to various branch locations for appointment needs.

• 11. Must possess excellent communication skills to deliver exceptional customer service both verbally and in writing.

• OTHER DUTIES AND FUNCTIONS

• 1. Conducts every aspect of this position, involving interpersonal relations, in line with the concept that all personnel, staff, shareholders and visitors are afforded full and equal treatment in all matters without regard to race, creed, color, sex, sexual orientation, age, national origin, lawful political affiliation, physical handicap or marital status.

• 2. Periodically serves on various credit union committees (i.e. Safety, Social Events, etc.)

• 3. Performs such other duties and responsibilities as may be prescribed by the VP of Loans, or the President/CEO.

4. Pursues a program of

• a. Self-development.

b. Utilizing such training and education as may be required by the credit union

•  in connection with this position;

•  for career development.

• 5. Ensures a secure, neat, clean and safe work area.

• WORKING CONDITIONS

1. Equipment Used

• a. Personal computer

• b. 10-key calculator

• c. Telephone

• Loan Officer 3 May 2024

• d. Typewriter

• e. Fax Machine

• f. Copy Machine

• g. Document Scanner

• h. Printer

2. Work Hours

• a. This position is eligible for remote work.

• b. Over time may be required.

• c. Work days or branch locations may vary according to the operational needs of the credit union.

• d. Monday to Friday 9:00 am to 6:00 pm (Extended hours may be needed as required by business needs). Saturdays 8:45 am to 2:15 pm.

• e. Work hours and days are subject to change and will be based on the changing needs of our membership.

• MENTAL DEMANDS

• 1. Requires the application of sound decision-making principles, logical thinking, and good judgment.

• 2. Requires alertness, concentration, and attention to detail.

• 3. Requires the use of good judgment when dealing with difficult or uncomfortable situations.

• 4. Must be able to work in a fast paced environment.

• COMMUNICATION DEMANDS

• 1. Ability to communicate clearly both orally and in writing with members, peers, and supervisors.

• PHYSICAL DEMANDS

• 1. Requires sitting at a work station for periods of up to 4 hours (without a break).

• 2. Requires responding to instructions given.

• 3. Requires data entry/key punching and mouse skills to complete daily tasks.

• Loan Officer 4 May 2024

• 4. Ability to view and correctly interpret numbers, text and images on a computer screen.

• 5. Requires the use of various office equipment to perform duties.

• 6. Requires verifying documents for accuracy.

• 7. Requires working beyond the 8-hour day periodically.

• 8. Requires lifting and carrying up to 40 pounds.

• QUALIFICATION REQUIREMENTS

1. Skills/Knowledge

• a. Ability to learn and apply learned skills.

• b. Ability to work with all types of people.

• c. Ability to use a computer key board.

• d. Ability to type 40 WPM.

• e. Ability to operate a 10 key calculator.

• f. Knowledge of basic math skills.

• g. Ability to work cooperatively with members, co-workers and management.

• h. Must be bondable.

2. Education

• a. High school graduate or GED equivalent required

3. Experience

• a. One year of work experience as a Loan Officer (or comparable position); OR

• b. Three consecutive years or more of satisfactory employment at Pearl Hawaii FCU. Note: upon applying for position, the last three years of employment will be reviewed and considered.

• c. One year of experience in the field of consumer credit preferred.

4. Training

• a. Must be willing to attend/participate in any training necessary to learn/update skills or knowledge required for the position.