About

Job Summary
We are seeking a detail-oriented and organized Licensing Associate to join our team. The ideal candidate will play a crucial role in managing client requests, ensuring compliance, and providing administrative support to enhance operational efficiency. This position requires strong communication skills, proficiency in various software applications, and the ability to multitask effectively in a fast-paced environment.

ROLE DESCRIPTION:
Prioritizing client needs and helping to create solutions is an important part of their culture and at the core of everything our client does. In providing excellent client service as a Registered Client Service Associate / Registered Client Service Specialist you will:

· Greet clients in-person, by phone, email, video call, etc., in a warm, friendly manner

• Initiate and track client paperwork and account transactions effectively

(Example: New/Existing account paperwork processing, RMD forms, etc.)

· Assist clients with routine account servicing needs (Example: Accessing account portals, eSign documents, resolve requests, questions, or issues and troubleshoot problems when necessary

· Follow up on pending business with companies and clients

· Provide both pre/post Client Meeting Support for the Financial Advisor(s)
(Example: Meeting preparations, follow up letters/communications, money transfers, trades, contributions, etc.)

· Complete other various industry specific administrative tasks within established filing timelines/deadlines

· Update CRM System, Financial Services Software System and client data to reflect most current and accurate information

· Ensure inquires and concerns are addressed and resolved, achieving expected service levels

· Provide client-centric services to clients while developing a knowledge of the client’s entire financial and family situation

· Ensure client business flow and communication expectations are met

· Assist Financial Advisor(s) with plan analysis, plan design and development of a client strategy to meet client goals

· Develop financial planning skills to assist with client investment planning and wealth management services as needed

· Assist Financial Advisor(s) with client presentations regarding financial and tax planning options and opportunities as needed

· Develop effective in-person working relationships with the Financial Advisor(s), company staff and vendors, ultimately providing effective, high-quality service for clients

· Establish a level of trust and confidence with the clients, allowing for any financial issue being discussed and solutions offered

· Provide thorough, high-quality research, problem solving and account issue resolution

Job Type: Full-time

Pay: $75,000.00 - $84,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

License/Certification:

• Series 7 (Required)

Ability to Commute:

• Metuchen, NJ 08840 (Required)

Ability to Relocate:

• Metuchen, NJ 08840: Relocate before starting work (Preferred)

Work Location: In person