COUNTY OF BUCKS

POSITION SUMMARY:

Provides exceptional customer service to Law Library patrons requiring reprographic services, including printing, copying, & scanning. Assists staff in providing a variety of services in the daily operation of the Law Library, including basic reference assistance to the library's patrons, and generally maintaining the appearance and order of the Law Library. Works under the direct supervision of the Director and works closely with the Library Assistant.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Staffing the information/reference desk and providing initial assistance to patrons (in-person, via telephone, or e-mail) with requests for information, materials, laws, forms, etc.
• Operating and troubleshooting issues with library equipment such as computers, copiers and printers.
• Following opening/closing protocol and securing monies.
• Basic knowledge of both physical legal resources and electronic legal research programs such as Westlaw, Lexis Nexis, AOPC and the PA Courts site.
• Troubleshooting computers and other equipment when necessary.
• Assisting with clerical projects such as filing, mail, photocopying, and re-shelving books.
• Other duties may be assigned.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Strong customer service skills and ability to maintain a positive work atmosphere by behaving and communicating in a manner that is professional with the general public, coworkers and supervisors.
• Excellent communication skills, both written and oral.

Job Details