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Job Description Summary Department - County Free Library Job Description Job Type: Classified Job Classification: 5824 - Library Associate Salary Grade: 5 Pay Range Hiring Range: $19.83 - $23.30 Per Hour Pay Range: $19.83 - $26.78 Per Hour Range Explanation: Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Pay Range is the entire compensation range for the position. The Library Associate is responsible for delivering library programs and outreach, providing exceptional external and internal customer service, and performing circulation duties. Library Associates may step in to support or oversee basic library operations on an as-needed basis. This position is in-person located at 17050 W Arivaca Rd, Arivaca, AZ 85601. Essential Functions: As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Evaluates branch compliance with applicable Federal, State, County, and related laws, rules, and regulations; Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values; Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming; Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff; Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation; Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers; Assists professional staff with collection maintenance, material selection, and bibliographic research following professional standards; Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services; Assists in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions; Coordinates unit activity with other departmental units, County departments, and outside agencies; Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems; Manages library social media accounts and communicates updates to the public. Minimum Qualifications: High school diploma or General Education Development (GED) certificate AND three years of customer service experience assisting the public. (Relevant experience and/or education from an accredited college or university may be substituted.) OR: One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Bachelor’s degree from an accredited college or university. Minimum two (2) years of experience providing customer service. Experience volunteering or working in a public library setting. Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain/maintain the required licensure shall be grounds for termination. Special Notice Items: Some positions may require bi-lingual abilities, in English and a second-language, as determined by the department head at the time of recruitment. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. Working Conditions: Some positions may be required to work rotating shifts, including nights and weekends. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.