About

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• LENDING SUPPORT SPECIALIST

• Join Our Lending Team at Community Choice Credit Union!

• Are you detail-oriented, organized, and passionate about helping members achieve financial success? Community Choice Credit Union is looking for a Lending Support Specialist to support our growing Lending Department. In this role, you will play a key part in ensuring accurate, compliant, and timely processing of indirect and direct loan documentation—all while supporting our mission to help our neighbors achieve the life they desire.

• The full job description is attached for your review.

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• WHAT YOU’LL DO

As a Lending Support Specialist, you will support the entire loan lifecycle by

• * Processing indirect loan paperwork and ensuring complete and accurate documentation.

• * Disbursing indirect dealer reserve payments on the day of funding.

• * Preparing and reporting key indirect lending statistics to management.

• * Tracking dealership chargebacks and completing timely follow-up.

• * Documenting trends, patterns, and market information for leadership.

• * Conducting daily accuracy reviews of consumer, home equity, and business loans.

• * Assisting team members in clearing loan exceptions and maintaining review records.

• * Processing Skip-a-Pay requests.

• * Completing daily, weekly, and monthly reporting tasks.

• * Managing daily mail and routing to the proper departments.

• * Preparing, uploading, and scanning loan documentation in accordance with policies and procedures.

• * Processing MRM requests and subsequent actions.

• * Supporting members by processing CUNA insurance product claim requests.

• * Maintaining lien tracking for all secured loans: titles, UCC filings, RD-108s, releases, and termination statements.

• * Maintaining secure storage of out-of-state titles.

• * Responding to internal inquiries via email, phone, or chat within service standards.

• * Assisting with updates to Lending SOPs and recommending process improvements.

• * Preparing monthly lending reports (consumer, indirect, HE, business, exceptions, titles, and more).

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• WHAT YOU’LL BRING

• * 0–2 years of related experience.

• * Knowledge of the financial industry and credit union products and services.

• * Understanding of State and Federal regulations (Reg Z, Reg B, etc.).

• * Strong communication skills—verbal, written, phone, email, and chat.

• * Excellent analytical, decision-making, and mathematical abilities.

• * Ability to manage multiple tasks with minimal supervision.

• * Strong relationship-building skills and a collaborative mindset.

• * Proficient computer skills, with experience using Microsoft Word, Outlook, and Excel preferred.