About

• Description
• Position Title: Residential Aide Coordinator – The Aston
• Reports To: Assistant Director – The Aston
• Classification: Full-Time, Hourly (Non-Exempt); Essential
• Location: NW, Washington, DC 20037
• Hours: Monday-Friday, between 9 am and 5 pm, some evenings, holidays, or weekends may be required to report to emergencies, some overtime may be required.

• About Us: Friendship Place is a nonprofit organization serving the Washington, DC, region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

• Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say “Yes,”; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.

• Summary of Position: The Aston is a newly developed non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston has the capacity to serve up to 190 residents with a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. The Residential Aide Coordinator (RAC) is responsible for ensuring the smooth operation and service delivery of Residential Aides across all shifts by providing supervision and ensuring the shift scheduling of Residential Aides and Shift Supervisor to ensure 24/7 coverage. Additionally, the position will serve as a Shift Supervisory across various shifts to support engagement with all Residential Aides and provide emergency coverage if other Residential Aides or Shift Supervisors are unable to.

Essential Duties and Responsibilities

• Provides supervision and performance management of Residential Aides
• Creates the monthly schedules for Shift Supervisors and Residential Aides to ensure 24/7 coverage and submits to Assistant Director for approval.
• Serves as designated Shift Supervisor during scheduled shifts and provides emergency shift coverage for Residential Aides or Shift Supervisors if no coverage is found.
• Collaborates with the Assistant Director to ensure that all Residential Aides and Shift Supervisors meet contractual background checks and training requirements.
• Provide shift supervision to assigned Residential Aides to ensure smooth execution of program responsibilities, support services, and operations.
• Provides appropriate support and oversight of residents; supports and reinforces program policies and rules.
• Provides an efficient and safe working environment for residents, employees, and visitors to The Aston.
• Conducts and supports intake processes for newly assigned residents to The Aston; Explains program rules, rights and responsibilities, building procedures/schedule, and unit assignments.
• Ensures a shift log is maintained to record all activities and information regarding scheduled shifts.
• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
• Serves as primary point-of-contact for security, janitorial, and food vendors during the shift.
• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
• Ensures that all Residential Aides always remain awake and alert on shift.
• Monitors and ensures the completion of required unit inspections on each shift; gathers and files documentation for required reporting.
• Reports and documents maintenance and building concerns to the Assistant Director
• Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
• Coordinates the delivery, distribution, storage, and disposal of meal deliveries.
• Distributes residential supplies and support to residents as available (cleaning, hygiene, laundry, bedding, etc.).Build trusting relationships with participants and respond with empathy and flexibility to foster wellness, independence, and service delivery
• Participate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities.
• Communicate professionally and clearly in all interactions—both written and verbal—to support seamless service delivery and collaboration
• Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment
• Maintains compliance in all assigned mandatory training and background clearances.
• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
• Perform other duties as assigned to support the success of the program and its participants
• Requirements
• Education/Experience Requirement
• A high school diploma or equivalent is required.
• Three (3) years of experience working in a residential or shelter setting is required.
• One (1) year of supervisory experience or demonstrated leadership is required.
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, additions, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities strongly preferred.
• Essential Skills and Competencies
• Must have or be able to obtain a First Aid/CPR/AED certification that includes?a hands-on skills testing module.? Friendship Place will provide First Aid/CPR/AED training
• Solid decision-making and problem-solving skills (Identify and resolves problems in a timely manner; Uses sound and accurate judgment; Attention to detail)
• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
• Strong written communication skills (Writes clearly, informatively, and with accuracy)
• Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)
• Strong work ethic, including integrity, honesty, professionalism, and accountability for actions. (willingness to get “dirty” and support colleagues in achieving outcomes)
• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
• Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.

• Working conditions: The office is located in an apartment building and exposed to conditions that arise in homes, including occasionally biohazards (e.g., blood, tissue, human waste) and conflict.

• Physical and Environmental Requirements: The position will alternate between office/desk settings and roving the occupied STFH floors and grounds of The Brooks. The position will view the security camera and footage. The candidate must be able to lift 25 lbs. The candidate will be walking 70% of the time, bending at the knees, and standing for extended periods of time. Staff will interact with participants who have a history of experiencing homelessness

• Background Checks: [This position is classified as Safety Sensitive under DHS]. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants). Reference checks and verification of current and/or previous employment are required.

• Direct & Indirect Reports
• Direct: Residential Aides (12)
• Indirect: Shift Supervisors (4)

• Specific Requirements: The employee must have a valid government-issued ID and have reliable transportation to arrive at the worksite on time.

Other Details

• Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
• Compensation: The hiring pay range is between $20.64 - $24.04 hourly. The starting hourly rate is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.
• Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).
• COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with the agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider under CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.
• Location: NW, Washington, DC
• Interview Process: Phone screening, panel style interview, final interview.
• Website: www.friendshipplace.org
• Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.
• Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org
• How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org