About

• Description

Summary

• We are seeking a highly skilled Jr. System Administrator with a strong foundation in Windows 11 and Windows Server environments, who also brings hands-on experience with infrastructure systems. This hybrid role bridges end-user support and junior systems administration responsibilities. The ideal candidate will demonstrate excellent technical troubleshooting, strong communication skills, and the ability to manage projects from initiation through completion.

Essential Duties and Responsibilities include but are not limited to the following

• End-User/Desktop Support
• Provide Tier 2/Tier 3 support for Windows 11 desktops, laptops, and peripheral devices.
• Troubleshoot hardware, software, network, and application issues across on-site and remote users.
• Manage and deploy Windows updates, patches, and endpoint protection.
• Handle onboarding/offboarding processes, including workstation setup, account provisioning, and access management.
• Maintain hardware inventory and support lifecycle management of desktop and laptop systems.
• Systems Administration
• Assist in administering Windows Server 2016/2019, including Active Directory, Group Policy, DNS, and DHCP.
• Perform user and group management within Active Directory and Office 365.
• Support and maintain VMware ESXi environments (basic VM provisioning, monitoring, troubleshooting).
• Assist in managing Cisco and SonicWall firewall appliances for VPN and network security.
• Support server and desktop infrastructure built on Dell hardware platforms.
• Collaborate with stakeholders and cross-functional teams to deliver IT solutions and manage small-to-medium scale projects from start to finish.
• Monitor logs and alerts, perform basic scripting/automation tasks (PowerShell preferred), and support IT initiatives as needed.

Required Skills and Qualifications

• 3–5 years of desktop support experience with at least 1–2 years of exposure to systems administration.
• Strong understanding of Windows 11, Microsoft 365, and Office productivity tools.
• Working knowledge of Windows Server administration, including Active Directory and Group Policy.
• Hands-on experience with VMware ESXi, Cisco switches and SonicWall firewall appliances, and Dell server/desktop hardware.
• Solid grasp of networking fundamentals (TCP/IP, VPN, DNS, DHCP).
• Excellent analytical thinking, problem-solving, and communication skills.
• Ability to effectively interact with stakeholders at all levels and manage IT tasks/projects through completion.

Preferred Qualifications

• Familiarity with scripting (PowerShell), MDM tools (Intune preferred), and backup/disaster recovery solutions.
• Experience with ticketing systems and documentation platforms (e.g., BOSS Helpdesk, or similar).
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus.

Supervisory Responsibilities

• None. This is a non-supervisory position.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies To perform the job successfully, an individual should demonstrate the following competencies

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Visionary Leadership - Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services. Continually works to improve supervisory skills.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of Equal Employment Opportunity policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization's goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Education: ·
• High School Diploma or equivalent·
• Bachelor’s Degree preferred
• Experience:· 3+ years of end-user computing support experience·
• Experience working both independently and as part of a team·
• Strong analytical, troubleshooting, and problem-solving skills·
• Ability to multitask effectively and work in a fast-paced, collaborative environment·
• Detail-oriented with excellent follow-up practices·
• Commitment to IT procedural guidelines and policies
• Technical Skills:· Excellent IT skills and knowledge of troubleshooting computer-related issues with both hardware and software, as well as desktop, laptop, and mobile devices·
• Experience with troubleshooting network and local printers·
• Familiarity with troubleshooting network/connectivity issues, TCP/IP, DNS, and DHCP ·
• Experience utilizing a Help Desk ticketing system·
• Knowledge of remote access, such as VPN and Remote Desktop·
• Knowledge of troubleshooting Microsoft Office applications

• Language Skills
• Fluent in English
• Foreign Language skills are desirable
• Ability to read, analyze, and interpret general business information
• Excellent written and verbal communication skills

• Mathematical Skills
• Above average
• Ability to work with mathematical concepts such as addition, subtraction, multiplication and division·
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Physical Demands·
• Customary physical demands for the office environment
• Typical work may require light lifting (less than 25 lbs.)
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Work Environment
• The work environment includes the front office and manufacturing
• Travel· Periodic domestic travel may be required as deemed necessary to perform this job