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Job Description The Item Processing/Check Servicing Supervisor is responsible for the overall day-to-day operational functions and administration of the Branch Capture and Check Servicing areas. This includes but is not limited to the processing of Branch Capture and Inclearing batches and the cash letter remittance for these; the initial processing of international check requests; overseeing the operational functions in the Check Servicing area of Northwest which includes overdraft decisioning, check returns processing, check and transaction adjustments, Operations posting requests, charged-off account processing and affidavits of forgery. This position is responsible for the reconciliation of GL or DDA accounts assigned to departments as well as providing department training and support. This position may require evening/weekend hours/shifts. Essential Functions • Prepare departmental reports and analysis • Monitor and update department operation processes • Identify and resolve Customer Service issues • Manage staff by approving work schedules and timecards and completing performance evaluations • Provide leadership, guidance, and support to Branch Capture and Check Servicing staff regarding issues and/or procedural changes • Provide excellent customer and business unit support service • Maintain appropriate departmental records and reports • Perform product and service development related tasks • Interact with other business units within Northwest • Prepare education and training materials • Liaise as required with all appropriate vendors and/or business partners • Develop/enhance operations process integrity • Ensure all processes are being followed correctly by Branch Capture and Check Servicing • Perform quality checks of departmental work • Oversee training and development (cross training) of employees • Additional duties include analyzing reports, developing and maintaining production reports and provide training and support to retail branch offices • Develop and manage working relationships with Internal Bank employees to analyze problem situations as they arise and involve the appropriate level of management, as needed • Serve as a resource and content expert to team members; providing them with guidance and being available to answer questions to clarify the work activities • Build, verify, and transmit all image cash letters and all proof of deposit posting files • Ensure all End of Day processes are completed • Ensure that production and quality standards are met, while maintaining optimum efficiency • Recommend improvements to procedures and staffing metrics • Recommend service and delivery enhancements • Recommend product enhancements • Minimize departmental non-payroll costs • Suggest improvements to Quality Control Additional Essential Functions Essential Functions • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Additional Responsibilities • Complete other duties and special projects as requested by management Safety and Health for Supervisors with Direct Reports • Provide leadership and positive direction for maintaining the safety and loss prevention program • Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified • Help implement emergency procedures QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Education Associate's Degree Business, Finance or related subject Preferred Work Experience 3 - 5 years Related Banking Experience 2 - 6 years Administrative Experience 2 - 6 years Technological or Relevant Experience Knowledge, Skills, and Abilities • Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches • Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans • Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion • Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning • Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience • Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information • Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required • Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters Additional Knowledge, Skills and Abilities Knowledge of Northwest operational systems and processes Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.