About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

We are seeking a dedicated and skilled IT Support Technician to join our team in Fort Worth. The ideal candidate will be responsible for the installation, configuration, and maintenance of desktop computers and printers, as well as providing network connectivity support for CCTV, desktops, and printers. This role requires a proactive individual with strong troubleshooting abilities and excellent customer service skills.

Key Responsibilities:

• Installation, configuration, and maintenance of desktop computers and printers.
• Inventory control of all IT assets
• Troubleshooting and repair of hardware and software issues.
• Network connectivity support for CCTV, desktops, and printers.
• Printer consumable supply management and basic repair services.
• Providing remote and on-site technical assistance as required.
• Handling Lexmark, Sharp copiers, and Zebra Label printers.
• Managing Logitech conferencing systems.
• Working with Dell hardware for PC and laptop computers.
• Assisting with inventory data management and updates.
• Setting up and improving notification systems for updates and issues.

Skills & Qualifications:

• Minimum 4 years' experience in IT support and troubleshooting.
• Familiarity with Lexmark, Sharp, and Zebra printers.
• Experience with Logitech conferencing systems and Dell hardware.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Familiarity with working in fully cloud-based using Microsoft 365 E5.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

#LI-PP1
#ITR