About

The IT Support Specialist is a full-time, in person, employee responsible for responding to and assisting with tickets submitted through the help desk. A customer service minded employee will be challenged and is required to effectively communicate with the client in resolving their issue while maintaining a professional demeanor. While maintaining tickets, the effective employee will also be challenged with working in a bring your own device environment for our users. Work requires a high level of technical knowledge on hardware and software applications, understanding of network environments and overseeing multiple locations, and operating systems for both Windows and macOS. Work is performed under the moderate supervision of the IT Director.

Essential Job Functions:

• Perform advanced systems installation, operation, integration, and troubleshooting in order to maintain optimum Information Technology (IT) system operations.
• Upgrades and installs for IT systems and services ensuring coordination with other team members.
• Integrate enterprise, regional, and local IT systems ensuring current network operations are sustained or oversee their recovery.
• Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
• Installing and maintain drivers for users connecting to local networked printers using job accounting.

Here is what you will need:

Requirements:

• Associate's or Bachelor's degree in Computer Science. Significant relevant experience will be considered in lieu of formal education.
• Driver's License - will be traveling in company vehicle to outside area offices

Preferred:

• Comp TIA A+ , Network +, Security +, Microsoft Technology Associate (MTA)

*Competitive Salary

Equal Employment Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person