About

Position: IT Helpdesk & System Support

Ranger Design is the lead manufacturer and service provider of innovative fleet upfit solutions and commercial van equipment across Canada and the United States. With our extensive range of innovative products and turnkey solutions, we empower distributors, fleets, OEMs and trade professionals to optimize their cargo space while enhancing productivity.

What is it like to work at Ranger?

Join our team and open the door to possibilities! At Ranger, we strive to offer you a fulfilling experience where you are challenged and can make a difference every day. We all work as one team at Ranger, dedicated to creating world class customer experiences in a dynamic, agile and transparent environment. Working with us, you can be innovative, grow, perform at your best and be proud of what we achieve as a company.

Responsibilities

• Provide onsite IT level 2 support for Rochester plant including software (Microsoft office/outlook +), network, hardware (laptops, desktops, mobile devises, peripherals/printers)
• Troubleshoot, diagnose and resolve ad hoc technical problems and resolve level 1 and 2 issues
• Provide superior customer service including working with employees to walk them through solutions
• Support with larger IT projects
• Carry out system upgrades
• Installation and set up of all new office hires as well as deactivation
• Manage all hardware for the site
• Committed to continuous learning and staying current with evolving technologies, tools, and industry best practices to enhance support capabilities.

KPI targets for the role:

• Resolve issues quickly and professionally
• Customer service feedback above 80%

Qualifications

• Proficient in using ticketing systems (e.g., ServiceNow, Jira, Zendesk) and remote support tools to manage, track, and resolve technical issues efficiently and in alignment with service level expectations.
• 1–3 years of experience in a helpdesk, desktop support, or IT support technician role.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Key Skills

• Ability to diagnose and resolve hardware and software issues in a timely manner.
• Strong customer service and communication skills, with the ability to support users at all technical levels.
• Detail-oriented with excellent problem-solving and time management skills.
• Able to work independently and prioritize tasks in a fast-paced environment.

We thank all applicants for their interest, and only those selected for an interview will be contacted.

Ranger Design is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $56,200.00 - $74,920.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person