About

• Description
• About the Role
• As the General Manager, you will play a pivotal role in shaping the strategic direction, operational excellence, and organizational culture of the IPORT business. You will oversee cross-functional teams, ensuring alignment with the company’s goals while fostering a collaborative and high-performing environment. This role emphasizes leadership, organizational communication, team development, and operational oversight, along with direct coordination with sales leadership.

• Key Responsibilities
• Strategic Leadership
• Develop and execute long-term strategies that align with the company’s vision and goals.
• Drive innovation and continuous improvement across all functional areas, including product development, marketing, and operations.
• Collaborate with the executive team to identify and address market opportunities and challenges.
• Identify strategic needs in the business that lift constraints and allow the brand to scale, building frameworks where none exist today.
• Operational Oversight
• Oversee the day-to-day operations of key departments to ensure efficiency and alignment with organizational objectives.
• Establish and monitor OKRs to measure team performance and organizational success.
• Implement robust processes and tools to enhance operational capabilities and outcomes.
• Identify gaps in the customer journey, designing process improvements and new processes that elevate the customer experience.
• Enhance post-sales operations and cultivate long-term customer relationships to drive retention and loyalty.
• Team Development and Leadership

Lead and inspire a diverse team, including

• Director of Product Management
• Director of Product Development
• Director of Marketing
• Operations Leader
• Quality Leader
• Overseas Operations
• Collaborate with Sales Leadership to ensure strong communication, organizational expectation alignment, and deep understanding of customer and market needs.
• Foster a culture of collaboration, accountability, and innovation.
• Identify and nurture leadership potential within the organization, ensuring a pipeline of future leaders.
• Excel in cultivating organizational communication, enabling clarity and alignment across teams.
• Navigate a matrixed organization effectively, building cross-functional relationships and demonstrating influence without direct authority.
• Brand and Cultural Stewardship
• Champion the company’s brand identity and core values, ensuring consistent messaging and alignment across all teams.
• Act as a role model for the organization’s values, promoting an inclusive and engaging workplace.
• Stakeholder Collaboration
• Serve as a key point of contact for internal and external stakeholders, ensuring effective communication and relationship management.
• Collaborate with customers and partners to understand needs and ensure alignment with product and service offerings.
• Budget and Resource Management
• Develop and oversee departmental budgets, ensuring resources are allocated strategically and responsibly.
• Identify opportunities for cost optimization and reinvestment in growth initiatives.
• Organizational Excellence
• Promote best practices in project management, product lifecycle management, and operational execution.
• Lead initiatives to enhance organizational agility and adaptability in a dynamic market environment.
• Qualifications
• Proven experience (10+ years) in a leadership role, managing cross-functional teams and driving organizational success.
• Strong working knowledge of Apple, iOS, mobile devices, and software apps.
• Strong strategic vision with the ability to translate high-level goals into actionable plans.
• Demonstrated expertise in team development, operational oversight, and organizational leadership.
• Experience excelling in organizational communication and leading within a matrixed environment.
• Proven ability to identify customer journey gaps, enhance post-sales experiences, and nurture long- term customer relationships.
• Exceptional communication and interpersonal skills, with experience engaging diverse audiences.
• Strong analytical and problem-solving abilities, with a focus on delivering measurable results.
• Budget management experience, ensuring efficient allocation of resources.
• Sonance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where innovation thrives through authentic partnerships.