About Mindset Care, Inc.

Mindset was founded to create a better experience for those with a mental illness and their caregivers in applying for Social Security Disability benefits.

Our team of Social Security Disability representatives has helped thousands of individuals through the arduous process of obtaining Social Security Disability Insurance (SSDI) and/or Supplemental Security Income (SSI) through the Social Security Administration.

One of the fastest-growing startups, Mindset has raised funding from top-tier investors, including Science Inc., Wellington, Enable Ventures, XYZ, Tubbs Ventures & LivEdge Capital.

Job Responsibilities:

• Handle all incoming calls and manage ongoing tasks.
• Process and manage all leads, ensuring timely follow-ups.
• Monitor systems for lead release dates and take appropriate action.
• Schedule and coordinate calls, assigning them to intake specialists as needed.
• Make contact with leads upon their release date and address any additional needs they may have.
• Send information to an intake specialist for application filing once contact is made with a lead.
• Oversee all existing tasks related to each individual's needs.
• Perform other tasks as required to support the needs of the leads effectively.

Requirements:

• Proven experience in an administrative role.
• Excellent verbal and written communication skills.
• Ability to manage a fast-paced work environment.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Proficiency in Google Workspace.
• Ability to multitask and prioritize tasks effectively.
• Reliable internet connection for remote work.
• High school diploma or equivalent.

Preferred Qualifications:

• Experience working in a remote or virtual office environment.
• Knowledge of virtual phone systems and online scheduling software.

Schedule:

• 8 hours per day, 5 days a week, available overtime

Benefits:

• Remote first policy
• Large responsibility from the start
• The ability to ascend within the company
• A team of creative, transparent entrepreneurs driven to accomplish our mission