About

Agency Adult Correction Division Operations Job Classification Title Program Coordinator II (NS) Position Number 60063675 Grade NC10 About Us The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work Salary Range: $41,655-$72,879 This position is located at Marion Correctional Institution in McDowell County, NC. Marion Correctional Institution is a close custody male facility. The Program Coordinator II/Institutional Grievance Officer will be responsible for the coordination and implementation of the Department of Adult Correction Administrative Remedy Procedures/Grievance Program for the assigned prison facility. The policy of the North Carolina Department of Adult Correction (DAC), Division of Institutions (DOI) is to provide offenders an opportunity for administrative settlement of legitimate grievances. A quality offender grievance response is essential to the Division of Institution’s mission and impacts the outcomes of offender lawsuits. The Institutional Grievance Officer will be assigned to prison facilities with large offender populations to coordinate the increased volume of offender grievances. The position will be responsible for monitoring the grievance program to ensure the process meets Department of Adult Correctional policy requirements. The position will maintain knowledge of the Administrative Remedy Procedures/Grievance Program and consult with staff and offenders to provide guidance in the resolution of concerns/issues. The position will assist with investigating grievance claims by researching and gathering facts for response to the offender. The position will analyze data and complete reports on grievances while demonstrating the ability to organize and complete work assignments with minimal guidance. This position will report to the Associate Warden of Programs. Knowledge Skills and Abilities/Management Preferences Salary Range: $41,655-$72,879 Management Preferences: The position requires a thorough working knowledge of the agency’s Administrative Remedy Procedure Policy, forms utilized in the processing publications and correspondence(s) received from each facility/institution. Must have proficiency in the use of Microsoft applications (Word, Excel, PowerPoint and Databases). This is a full-time position (40 hours per week) with State Benefits. **Applicants must pass a background check to be eligible for this job. ** Note to Current State Employees: The salary grade for this position is NC10. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Misty Carver Email: recruiters@dac.nc.gov North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.