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Agency Adult Correction Division COO - OPS - Institutions Operations Job Classification Title Program Coordinator II (NS) Position Number 60063319 Grade NC10 About Us The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work This position reports to the Correctional Associate Warden of Programs at a multi-custody male correctional facility and will be responsible for coordinating the Administrative Remedy Procedures for Offenders (Grievance Program). Other responsibilities of this position include, but are not limited to, the following: 1. Maintaining a computerized tracking system to maintain records of all grievances to ensure documentation is in place to comply with policy and legal requirements. 2. Monitoring the grievance program to ensure the process meets Department of Adult Correctional policy requirements. 3. Reviewing appeals and ensuring the process for review and notification is completed in accordance with policy. 4. Exercising judgment and discretion in applying all policy and procedures for the Administrative Remedy/Grievance Program. 5. Maintaining knowledge of the Administrative Remedy Procedures/Grievance Program and consulting with staff and offenders to provide guidance in the resolution of concerns/issues. 6. Assisting with investigating grievance claims by researching and gathering facts for response to the offender. 7. Analyzing data and completing reports on grievances while demonstrating the ability to organize and complete work assignments with minimal guidance. (Salary Range: $41,655 - $72,897) Knowledge Skills and Abilities/Management Preferences Effective July 1, 2025, candidates now must meet the minimum qualifications of a position if they have the "Minimum Education and Experience" listed from the OSHR class specification as seen in the next section below. The Knowledge, Skills, and Abilities (KSAs) listed here in this section are now to be used as "Management Preferences" and to be used to screen for the MOST QUALIFIED pool of applicants. Management Preferences Documented knowledge of Prison Policies and Procedures, and/or Facility Operations. Documented knowledge of the offender classification process. Documented knowledge of exercising judgment and discretion in establishing, applying, and interpreting policies and procedures. Please review your application carefully before submitting it and be sure to enter a detailed description in the EDUCATION & WORK EXPERIENCE & CERTIFICATES/LICENSES sections of your application. Remember to SAVE each job entry and be thorough. Resumes are not accepted in lieu of an application. This is a full-time position (40 hours per week) with State Benefits with established working hours and may require working beyond normal work schedule to meet business need. Note to Current State Employees: The salary grade for this position is NC10. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result. About Central Prison: Central Prison in Raleigh, NC has been in continuous service since 1884. It serves as the admission point into prison for adult male felons sentenced to 20 years or more and is the main medical and mental health center for male offenders. It also houses special populations, including death row and safe-keepers. While security requires that certain offenders remain in their cells, there are more than 260 offender job assignments that include working in the kitchen, laundry or canteen. Offenders also work as barbers, janitors and clerks. Offenders can attend substance abuse group therapy meetings, Bible studies or worship services. Contact Information If there are any questions about this posting other than your application status, please contact Celeste Robinson at celeste.r.robinson@dac.nc.gov or by phone at 919-582-6116. (Email is preferred and more efficient.) Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from appropriately accredited institution AND one year of experience related to the area of assignment; or an equivalent combination of training and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Celeste Robinson Email: recruiters@dac.nc.gov North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.