About

JOB
The Information Technology (IT) Technician will provide IT support for the San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA).

EXAMPLE OF DUTIES
Examples of Essential Functions: Administer and support Active Directory, Microsoft 365, Exchange Online, Exchange on premise, Outlook, Teams, and OneDrive.Provide Help Desk and technical support, troubleshooting hardware, software, and network issues.Manage Windows desktops, security settings, and operating system updates.Optimize system performance, infrastructure reliability, and IT security.Assist with user account management, multi-factor authentication (MFA), and access controls.Research, evaluate, and implement new technology solutions to improve efficiency.Examples of Essential Duties: Respond to and resolve IT support requests while maintaining accurate documentation.Monitor IT systems, perform routine audits, and apply necessary patches and updates.Support procurement, installation, and lifecycle management of IT hardware and software.Provide user training and guidance on Microsoft 365 applications and security best practices.Escalate complex issues to higher-tier IT teams as needed.Ensure compliance with cybersecurity policies, IT governance, and best practices.Maintain IT documentation and contribute to knowledge base articles.Follow safety and security protocols in all IT operations.Perform all job duties and responsibilities in a safe manner to protect yourself, your fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures to reduce or eliminate accidents.Perform other duties as assigned.