About

Join our fast-paced and supportive HR team serving over 100 Dunkin’ locations across Massachusetts, Maine, New Hampshire, and Vermont! We’re looking for a detail-oriented, organized, and approachable HR Specialist to support day-to-day HR operations and assist with employee-facing tasks that help keep our workplace running smoothly.

This role is ideal for someone with a strong interest in HR, great administrative skills, and a desire to grow within the field.

You’ll work onsite full-time in our North Reading, MA office, with occasional visits to stores to support onboarding, training logistics, or other HR initiatives.

Key Responsibilities:

• Maintain accurate employee records, files, and databases across all franchise locations.
• Assist with onboarding processes, including new hire paperwork, background checks, and system setup.
• Support leave of absence documentation, unemployment claims, and other employee status changes.
• Prepare and send HR communications, policy updates, and reminders to store teams.
• Track training completions, performance documentation, and compliance requirements.
• Respond to basic employee and manager HR questions, escalating issues to senior HR team members as needed.
• Schedule and coordinate employee trainings and HR-related events.
• Assist in preparing reports, summaries, and HR data tracking for internal use.
• Help maintain consistency in policy application and HR process documentation.
• Occasionally travel to stores to provide administrative support for onboarding or trainings.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 1–2 years of experience in an HR assistant, coordinator, or admin role (retail or food service industry a plus).
• Strong organizational and time management skills with a high level of attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and HR systems (experience with HRIS or ATS a plus).
• Discretion when handling confidential information.
• Ability to work collaboratively with internal teams and store-level staff.
• Willingness to occasionally travel to stores in the region for HR support activities.

Job Type: Full-time

Pay: From $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person