About the team

The Process & Operations (P&O) team at Zillow, part of the Employee Service & Operations (ES&O) team, ensures efficient HR operations through process optimization, strategic product collaborations, and ongoing enhancements. They optimize HR service delivery by enhancing case management, streamlining employee support, and improving efficiency with tools like ServiceNow and Glean. Their goal is to create a seamless employee experience and ensure efficient interactions with support systems. By partnering with the Product team, they align technology solutions with the evolving needs of the People Org and other Shared Services teams.

About the role

Join our team as an HR Process Analyst and play a crucial role in streamlining internal processes, leading centralization efforts, supporting continuous improvement, and roadmap initiatives. You will have the opportunity to work on meaningful projects, collaborate with various teams to make a significant impact on our operational efficiency.

You Will Get To:

• Foster an efficient support environment by optimizing processes and maintaining detailed documentation, enabling employees to quickly find accurate and current information.

• Drive continuous improvement by aligning with HR and tech stakeholders on requirements and solutions.

• Centralize manual tasks from the People Org and Shared Services teams to the Employee Service Center to improve efficiency and consistency.

• Document processes, create training materials, and lead knowledge transfer sessions for the Employee Service Center.

• Evaluate and quantify time savings achieved from centralization and automation efforts.

• Work closely with cross-functional teams to streamline and automate inefficient internal processes.

• Use data and insights to inform decisions on process improvement and self-service content.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $81,200.00 - $129,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Effective communicator with experience collaborating across teams and managing multiple stakeholders.

• Analytical and detail-oriented, with a knack for breaking down complex processes and identifying optimization opportunities.

• Proactive problem-solver, skilled at balancing priorities and consistently meeting deadlines.

• Strong team player, comfortable thriving in a fast-paced environment with evolving priorities.

• Experienced in leading change and guiding teams through process transitions smoothly.

• Adaptable and flexible, skilled at tackling new challenges and initiatives with innovative solutions.

Qualifications:

• 3+ years of project management experience, focusing on process optimization or change management.

• Demonstrated experience in gathering and analyzing requirements, documenting processes, and delivering optimized solutions.

• Excellent stakeholder management and communication skills, with a proven ability to work effectively across teams.

• Preferred experience in HR operations or Shared Services environments.

• Proficiency with tools such as ServiceNow or similar workflow management systems.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.