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Agency NC State Highway Patrol Division NC State Highway Patrol Job Classification Title Highway Patrol Telecommunicator (S) Position Number 60085172 Grade NC05 About Us The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public. Description of Work You don’t need a badge to make a difference. Join the North Carolina State Highway Patrol as a Telecommunicator—where every call you take helps save lives, support troopers, and protect communities across our state. The Highway Patrol Telecommunicator involves professional, fast-paced, and highly responsible work coordinating emergency and non-emergency response efforts during a wide range of incidents and disasters. Telecommunicators are the critical link between the public and first responders—receiving, prioritizing, and accurately disseminating information under pressure to ensure swift, effective action that safeguards both citizens and officers. The assigned workstation is State Highway Patrol Troop H Telecommunications located in Monroe, NC (Union County). Knowledge Skills and Abilities/Management Preferences Salary Range: $34,270 - $59,973 Salary Grade NC 06 Highway Patrol Telecommunicator Trainee starting salary= $40,343, regardless of education or experience level. Candidates who have recent prior experience working as a North Carolina State Highway Patrol Telecommunicator within the last three (3) years (36 months) may be eligible for a higher starting rate based on that experience. Once hired complete a 640-hour Basic Training Program and required training courses, attain NC Sheriff’s Standard Certification. Once hired complete one year of on-the-job training and receive a performance evaluation of “Meets Expectations” or higher. Upon completion receive a new salary of $42,615, based on funding availability. Key Responsibilities include but are not limited to: Assess and coordinate emergency responses by evaluating reported situations, determining necessary response activities, and deploying appropriate resources. Support critical operations involving officer safety, SHP Aviation Mission emergencies, severe weather events, rescue operations, transportation of nuclear fuel, fixed nuclear facility incidents, terrorist threats, and homeland security concerns. Receive, solicit, and prioritize information from various sources—including the public, law enforcement, and state/federal authorities—to manage emergency and non-emergency communications. Identify and evaluate potential risks to responding law enforcement units using effective listening skills and public safety technology systems such as the Criminal Intelligence Information System (CIIS). Operate a variety of communication and technology systems including: Computer-Aided Dispatch (CAD) TTY/TTD systems Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Form Flow) Internet and Intranet applications, Omnixx, and mapping programs Communicate effectively using law enforcement radio codes (e.g., 10-codes) to ensure the secure and accurate exchange of sensitive information over publicly accessible radio channels. Handle specialized communication lines including: Dedicated circuits for North Carolina’s three fixed nuclear power plants Telephone systems for AMBER Alerts, SILVER Alerts, and the Center for Missing Children Access and disseminate law enforcement data via CIIS, including criminal history, driver and vehicle information, and terrorist or violent gang intelligence—supporting information exchange on a national and international level. Serve as a key liaison between the public, the organization, and allied government agencies, providing professional and courteous customer service that directly influences public perception and satisfaction. Maintain cooperative communication with officials from state, federal, and local agencies to ensure coordinated emergency and public safety efforts. Knowledge Skills and Abilities/Management Preferences Management Preferences (Optional): These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences. Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center. Experience receiving and transmitting communication messages of a critical nature. Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing). PLEASE NOTE: Qualified recommended applicant(s) must undergo and successfully pass a Criminal Background Investigation, Drug Screening Test and Psychological Evaluation. Once hired, they must successfully complete Basic Telecommunicator Training and be eligible to obtain and maintain DCI certification (i.e. must not have prior or pending convictions of felonies and/or misdemeanors that occurred within the last four years). Work Schedule /Physical Requirements This position requires working rotating shifts which include evenings and overnights for extended periods of time. This is a full-time position (40 hours per week) with State Benefits including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High School or General Educational Development (GED) diploma and demonstrated ability to type and work efficiently under pressure; or an equivalent combination of education and experience. Necessary Special Qualifications Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Angela Avant-Jones Recruiter Email: ANGELA.AVANT-JONES@NCSHP.GOV North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.