About

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $17 per hour plus tips, with a $1 shift differential based on overnight. Work Schedule: The work schedule for this position is Monday through Sunday. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Hospitality Service Ambassador is multi-service role supporting primarily guest-facing services supporting common areas in a hotel and in partnership with multiple hotel departments. The Hospitality Services Ambassador can support the following functions including events & banquets (non F&B), resort guest services (pool, beach, golf), lobby and front desk, VIP club and restaurant (non F&B) based on hotel needs and requirements. The Hospitality Services Ambassador impacts the guest experience and helps ensure a welcoming service experience from arrival through departure. All duties are to be performed in accordance with property policies, practices, and procedures. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Specific job requirements will be determined based on needs of hotel client. Greets guests within the lobby environment in a friendly manner, identifying needs and fulfilling appropriately. Assists visitors with directions, information and other inquiries in person and by phone where required. Practices proper client and/or Towne Park etiquette. Deliver messages, packages, food, and other items to guest rooms. Supporting special event/banquets, resort services (pool, beach, golf), VIP club support, restaurant host Provides guests with information about meeting room amenities (including supplies and available electrical outlet and equipment) and/or amenities of the facility as well as main attractions in the area. Maintain and clean the designated lobby station and baggage carts. Keep lobby doors and windows clean of handprints when guest traffic is low. May support room service deliveries and support hotel restaurants with host and table busing duties, Ensures that guest and business confidentiality is always maintained. Communicate guest needs to corresponding departments. Report any incidents of guest dissatisfaction to the account manager so that corrective measures may be taken. Uses only equipment trained to use and operates all equipment in a safe manner. Additional duties as assigned. QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write correspondence Ability to manage processes, analyze information, and problem solve. Strong verbal and written communication a must; reporting skills, administrative writing skills. Ability to work flexible hours, including evenings and weekends as needed Ability to work independently to effectively plan and set priorities to accomplish required tasks SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. Working Environment The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion. Who is Towne Park? We’re 10,000+ teammates delivering specialized hospitality services to 700+ locations nationwide, ranging from boutique hotels and sprawling luxury resorts to nationally ranked healthcare institutions and commercial parking enterprises. We’re 10,000+ teammates brightening the days of millions of guests as their first and last interaction at our locations. We’re 10,000+ teammates who believe in giving people like you countless opportunities to learn and grow! Since 1988, Towne Park has delivered specialized hospitality services including valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport services – all with the goal of enhancing the service experience. Our track record of success and growth has resulted in seven appearances on the Inc. 500|5000 List of the fastest-growing private companies since 2007. Towne Park's unique culture includes a collaborative, social work environment that fosters high visibility and career progression. Regardless of your role, there’s a training and development program designed to prepare you for the next step in your Towne Park career. Consider joining Towne Park if you're Driven To Serve®. Please visit www.townepark.jobs to apply today! Click HERE to learn more about the following: Towne Park is an Affirmative Action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne Park will consider for employment qualified applicants with arrest and conviction records. Towne Park complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at HRSupport@townepark.com or (844) 869-6375. Towne Park complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.