About

• Pay Plan Title: SOC Coordinator

• Working Title: High Fidelity Wraparound (HFW) Liaison 

• FLSA Status: Exempt

• Posting Salary Range: $54,106 - $68,173

• Office Location: Remote within North Carolina. 

POSTING DETAILS

• Make an Impact

• Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

• Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees

• * A collaborative, mission-driven work environment
• * Competitive benefits and work-from-home options for most positions
• * Opportunities for professional growth in a diverse inclusive culture

• Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

• If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

• What We’re Looking For

• Trillium Health Resources has a career opening for a High Fidelity Wraparound (HFW) Liaison to join our team! The High Fidelity Wraparound (HFW) Liaison is responsible for directly supporting, monitoring, and collaborating with state and other partners in HFW expansion efforts using a state existing fidelity monitoring system through the implementation of expansion funds. This position will be the point of contact for recruiting, identifying, developing, tracking, monitoring, and evaluating HFW in our region, as well as program outcomes and requirements, and developing and maintaining relationships with identified HFW providers, state partners, and community stakeholders. This position will work in collaboration with HFW partners to increase community awareness of HFW and expansion of Trillium’s HFW provider network. This position requires some travel.

On a typical day, you might

• * Monitor and manage recruitment and identification of new and existing HFW teams in counties with expansion needs.

• * Collaborate with HFW partners to increase awareness and understanding of high-fidelity wraparound services, fostering collaboration and engagement. 
• * Monitor implementation of provider HFW contracts and allocation funds.
• * Develop and refine payment processes to ensure efficient utilization of resources.
• * Serve as the liaison between providers and the Finance Department to resolve issues.

Employee Benefits

Trillium knows that work/life balance is essential. That’s why we offer

• * Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• * Work-from-home options available for most positions
• * Health Insurance with no premium for employee coverage
• * Flexible Spending Accounts
• * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook]
• * 401k with 5% employer match and immediate vesting
• * Public Service Loan Forgiveness (PSLF) qualifying employer
• * Quarterly stipend for remote work supplies

• Qualifications

Required

• * Master’s degree in Human Services field and a minimum of two (2) years of experience with behavioral/mental health, substance use, and/or intellectual/developmental disability populations.
• * Must have a valid driver’s license
• * Must reside within North Carolina. 
• * Must be able to travel within catchment as required.

Preferred

• * Experience with High Fidelity Wraparound (HFW). 
• * Experience with evidence-based practices (EBPs) proven effective for youth with or at risk of a Serious Emotional Disturbance (SED).

• Deadline for Application: Thursday October 30, 2025 at 11:59pm

• How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include

• * Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• * Education details (degree type, date awarded, institution, field of study)
• * Licensure/certification information, if applicable

• After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

• Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

• Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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