About

• Description
• The Gym Staff position at Momentum is a multi-faceted, customer-focused role responsible for ensuring the daily operations of the gym run smoothly. Gym Staff are the face of Momentum, interacting with customers, providing excellent service, and maintaining a clean, safe, and welcoming environment. This role includes working at the front desk, monitoring the climbing areas, and providing instruction to ensure the best possible experience for our members and guests.
• This role requires strong communication skills, a passion for climbing, and the ability to work effectively in a fast-paced and high-energy environment.

• RESPONSIBILITIES
• Facilitating the Customer Experience
• Greet guests warmly on their way in and out of the facility.
• Engage in meaningful conversations to create personal connections.
• Provide facility tours, share enthusiasm for climbing, and explain services offered by Momentum.
• Answer phone calls, resolve issues, and act as an expert resource for guests.
• Balance the demands of multiple customers, ensuring each receives quality service.
• Assist with group events and other special programming as needed.
• Help maintain gym cleanliness and ensure the facility is presentable at all times.
• Professionalism & Presentation
• Present yourself in a friendly, authentic, and professional manner at all times.
• Wear designated staff apparel while working, including a staff shirt, name tag, and safety equipment.
• Be clean and approachable in your appearance.
• Arrive on time, ready to work, and take pride in punctuality and professionalism.
• Product Knowledge, Advocacy & Sales
• Be knowledgeable about all Momentum services and guide customers to the offerings that best suit their needs.
• Know our business basics such as phone number, website, address, hours of operation, gym stats, and pricing on common services
• Assist customers with membership sign-ups, freezes, and cancellations.
• Verify that all climbers have purchased appropriate access to the facility and have valid waivers on file.
• Operate the gym’s point-of-sale software, RGP, to process transactions.
• Stay up to date on gym events and recommend them to customers when appropriate.
• Participate in staff meetings and ongoing training sessions to stay informed about gym operations and expectations.
• Managing Risk & Safety
• Monitor the gym to prevent unsafe situations and ensure customers follow gym rules.
• Verify that all visitors have current waivers and appropriate certifications.
• Educate customers on proper climbing techniques.
• Take corrective action when necessary to maintain safety standards.
• Be prepared to respond to emergencies, including rescuing climbers stranded on the wall when required.
• Regularly patrol the climbing areas to ensure safety and provide assistance when needed.
• Flexibility & Teamwork
• Assist in unexpected tasks and challenges with a positive attitude, whether cleaning, fixing equipment, or helping co-workers.
• Engage in teamwork by supporting other staff members during busy times or events.
• Remain flexible and adaptable, willing to pitch in as necessary to improve the customer experience.
• Requirements
• REQUIREMENTS AND PHYSICAL DEMANDS
• Hours and Availability
• Part-time and Full-time positions are available
• Day, evening, and weekend shifts are available.
• Must be available to work a minimum of 2 shifts per week.
• Must be available to work weekends, including Sunday.
• Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, and time spent in the rest of the facility performing safety patrols
• Experience, Skills, and Certifications
• At least 1 year of climbing experience with a passion for the sport.
• Experience in customer service or instruction is required.
• Experience in the disciplines of bouldering, sport climbing, and traditional climbing preferred
• Basic computer skills and familiarity with Microsoft Office and Google Drive are preferred.
• Ability to communicate clearly and effectively in person, by phone, and through email.
• Must be highly organized and able to handle multiple tasks simultaneously.
• Environmental and Physical Demands
• Able to work in a loud, high-energy environment on a regular basis.
• Comfortable speaking in front of and providing instruction to large groups.
• Comfortable working at height and moving up and down a climbing wall.
• Must be able to climb confidently and safely to heights to perform rescues.
• Able to stand, walk, and work on unstable and uneven surfaces for long periods.
• Must be able to lift and carry up to 50 lbs on a regular basis.
• COMPENSATION AND BENEFITS
• Starting pay: $15/hour, depending on experience.
• Free membership to all Momentum climbing facilities.
• Discounts on Momentum instruction and programs
• Access to pro-deals through our outdoor industry partners.