About

• Description
• FUNBOX is the world’s largest bounce park — an immersive, screen-free experience designed to get kids moving, laughing, and connecting with their families. We operate high-energy, high-volume inflatable parks that prioritize safety, guest experience, and operational excellence.Visit funbox.com to learn more about the company or visit our instagram account instagram.com/funbox.
• ABOUT THE ROLE
• As a Party Coordinator, you are the effective manager and lead operator of the birthday department. You own the end-to-end party experience — from confirming bookings and preparing itineraries to leading your team through a smooth execution day. You’ll serve as the liaison between guests and internal departments, ensuring FUNBOX parties are organized, energetic, and memorable.
• This role is ideal for someone who thrives in structured, fast-paced environments, has strong customer service instincts, and enjoys managing events and small teams.

• RESPONSIBILITIES
• Party Planning & Guest Coordination
• Confirm all party bookings via phone, email, and booking software
• Build and print detailed itineraries for each scheduled event
• Act as the main point of contact for party parents before and during the event
• Greet birthday families upon arrival and orient them to the space and schedule
• Troubleshoot delays, guest count changes, and last-minute questions professionally
• Team Leadership & Execution
• Lead and coach Party Hosts to deliver consistent, high-quality service
• Assign hosts to parties and communicate timelines clearly
• Ensure rooms are set, cleaned, decorated, and reset on time
• Oversee timing of play, food, cake, and gift portions of the party
• Provide in-the-moment support to Hosts and escalate issues when necessary
• Cross-Departmental Collaboration
• Communicate with Cashiers for check-in and headcount verification
• Coordinate with kitchen/snack team for food and cake readiness
• Work with MOD and Front Desk to monitor party transitions and timing
• Reporting & Quality Assurance
• Ensure all party materials, signage, and checklists are accurate
• Submit post-party reports including upsells, feedback, and incidents
• Review performance of Hosts and recommend improvements
• Requirements
• 1–2 years experience in event planning, guest service, or coordination
• Strong communicator with excellent organizational skills
• Comfortable managing schedules, logistics, and leading a small team
• Calm under pressure with a warm, professional demeanor
• Prior experience in family entertainment, hospitality, or birthday/event settings is preferred
• Must be available on weekends and during peak party hours