About

• Description
• Job Summary
• The Lobby Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining hotel lobby functions including events, cleaning and setting-up meeting room functions, and delivering service items to guest rooms upon requests from the front desk.

• Education & Experience
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver license for the applicable State.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Job Duties & Functions
• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
• Handle all requests for luggage assistance at check in/out in a friendly, efficient and courteous manner.
• Practice safe work habits to ensure safety for guests, fellow associates and self.
• Handle items for "Lost and Found" according to Indigo One, LLC standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete daily assignment check list and submit to supervisor at the end of the day
• Be familiar with Indigo One, LLC policies and house rules.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
• Put all equipment away properly after usage according to Indigo One, LLC standards.
• Have knowledge of and assist in all emergency procedures during the overnight shift.
• Clean and dust floors daily according to Indigo One, LLC standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Clean guestrooms as needed.
• Complete special projects as assigned by the Housekeeping Manager.
• Attend meetings as required by management.
• Perform any other duties as requested by management.
• Benefits
• All benefits are available post introductory period.
• Full-Time associates (30+ hours/week)
• Paid Time Off (PTO) per WA State requirements.
• Paid Vacation per MKM policy after one (1) year of service.
• Qualify for Medical, Dental and Vision.
• IHG team member benefits.
• Part-Time associates
• Paid Time Off (PTO) per WA State requirements.
• IHG team member benefits.
• General
• This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.
• Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
• If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
• Indigo One, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
• I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.