About

Job Summary
Espoir Recovery Healing Services is a comprehensive outpatient treatment clinic dedicated to supporting individuals on their journey to recovery from substance use disorders. We provide compassionate, evidence-based care that integrates behavioral health services with a strong community-centered approach

We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere.

This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Answer phone calls promptly, providing information about the hotel and its services.
• Handle guest inquiries, complaints, and requests with professionalism and courtesy.
• Maintain accurate records of guest information and reservations using hotel management software.
• Assist with night audit duties as required, ensuring all transactions are processed accurately.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about local attractions, dining options, and resort amenities to enhance the guest experience.
• Uphold high standards of phone etiquette while communicating with guests and colleagues.

Qualifications

• Previous experience in front desk operations or guest services is preferred.
• Strong knowledge of hospitality management principles is a plus.
• Familiarity with phone systems and hotel management software is advantageous.
• Excellent communication skills; or multilingual abilities are highly desirable.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• A friendly and approachable demeanor that reflects our commitment to exceptional service.

Join our team as a Front Desk Agent where your contributions will play a vital role in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $17.43 - $21.00 per hour

Benefits:

• 401(k)

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Ability to Commute:

• Wilmington, DE 19806 (Required)

Ability to Relocate:

• Wilmington, DE 19806: Relocate before starting work (Required)

Work Location: In person