Freight Office Assistant & Self Storage Manager

Freight Office Assistant & Self Storage Manager

Freight Office Assistant & Self Storage Manager

Coastal Management

Indeed

Nantucket, MA

3 weeks ago

No application

About

Freight Office Assistant & Self Storage Manager, Nantucket, MA

Sun Island Delivery & Sun Self Storage is looking for a Freight Office Coordinator and Self Storage Facility Manager to join our team in Nantucket. We are looking for a person to work full time from Monday – Friday 8:30-4:30pm. This person would split their time between supporting freight operations and managing the on-site self-storage facility. A successful candidate for this role has a positive attitude, is organized and has excellent customer service skills.

Benefits include two (2) weeks paid vacation, paid holidays, health insurance (company pays 50%), employee storage discount

A two Bedroom on site Apartment is also available at below-market rent.

Pay Range: $28-$30/hr

Freight Office Assistant Responsibilities:

The Freight Office Assistant is closely involved in the day-to-day administrative and operational support of freight delivery. The assistant helps with documentation, data entry, customer service and general administrative tasks, ensuring the efficient flow of goods to businesses and customers on the island.

Responsibilities include:

  • Assist with the preparation and processing of shipping documents, including bills of lading, commercial invoices, and packing lists
  • Enter shipment data into computer systems and ensure accurate record-keeping
  • Communicate with customers, the Hyannis office, and our drivers to coordinate and track shipments
  • Provide administrative support to the freight delivery team, including answering phones, responding to emails, and filing documents
  • Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
  • Oversee warehouse security while drivers are on the road
  • Coordinate dolly freight and walk-in shipments
  • Open & Close office when necessary
  • Other duties as assigned

Self-Storage Manager Responsibilities:

The Self Storage Manager oversees and manages a 425+ unit self-storage facility. The manager creates a welcoming environment, keeps a clean and well-maintained facility and identifies customer needs and exceeds their expectations.

We are looking for an employee who is entrepreneurial, resourceful and has a positive attitude.

  • Complete lease paperwork when renting units to customers
  • Check mail
  • Open and close facility gates
  • Walk through property checking locks, trash
  • Process payments in sitelink
  • Send invoices – mostly by email
  • Deposit checks remotely as part of the daily close
  • Handle calls and walk-ins
  • Sell merchandise – disc locks and boxes
  • Email, call and/or send mail notices to past-due customers
  • Call or email customers when their auto-pay with credit card doesn’t work
  • Remove or place overlocks as needed
  • Process move-out and sweep out units for re-rent, as needed
  • Send security deposit requests to Hyannis via email
  • Bank deposit for cash payments
  • Trash pickup around the storage facility
  • Lock check for all units
  • Send out lien notices and schedule an auction, when necessary
  • Handle repairs, as needed
  • Light landscaping and maintenance tasks. Shoveling and other snow removal as needed
  • Managing vendors
  • Other duties as assigned

Annually, on-going

  • With assistance from Hyannis office, adjust street and existing customer prices
  • Come up with marketing plans and ask customers for reviews

Prior Experience

  • Prior customer service and/or retail sales experience is preferred.

Mathematical Skills

  • Ability to perform basic mathematical calculations, such as calculating costs and rates

Other Skills

  • Excellent organizational and time management skills
  • Strong communication and interpersonal skills
  • Attention to detail and accuracy
  • Ability to work well under pressure and in a fast-paced environment

Language skills

  • Fluency in English is required
  • Knowledge of additional languages is a plus

Computer Literacy

  • Proficiency with Microsoft Office Suite
  • Experience with logistics software and systems and/or storage management software is preferred

Requirements

  • Ability to work M-F 8:30am-4:30pm
  • Ability to lift 30 lbs
  • Driver’s license is required

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Shift:

  • 8 hour shift

Application Question(s):

  • Are you available to work M-F 8:30am-4:30pm?

Experience:

  • customer service: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)

Location:

  • Nantucket, MA 02554 (Preferred)

Ability to Commute:

  • Nantucket, MA 02554 (Required)

Work Location: In person