About

• Description
• At Riekes Equipment, we help businesses move and store products more efficiently - whether that’s with forklifts, automation, or warehouse design. For nearly 90 years, we’ve partnered with companies across industries to solve challenges that impact their productivity and profitability. We’re a Midwest-based team that values service, innovation, and strong community roots.
• If you want to make a real impact and grow your career in a hands-on, solutions-driven environment, Riekes is the place.

Fleet Warranty Administrator Responsibilities

• Accurately files all fleet and warranty claims for each unit - completed daily.
• Assist all dealership personnel and field staff in resolution of fleet and warranty related claim issues.
• Audit and analyze warranty claim data to ensure that the warranty claims adhere to service policies and procedures requirements.
• Audit and analyze fleet claim data to ensure that the fleet claim adhere to fleet program guidelines.
• Responsible for workorders for fleet and warranty throughout the workorder process.
• With direction from the Manager, acts as a liaison for all warranty department functions with respect to all fleet and warranty claim authorization and payment functions.
• Communicate with fleet representatives and warranty vendors.
• File fleet and warranty department documents.
• Assist as needed with any other service department function to ensure excellent customer service.
• Maintain working knowledge of products, fleet/warranty claims and resources.
• Reconcile all fleet/warranty receivables and work with the accounting department to obtain payments
• All other duties as assigned

Benefits

• 401(k)
• 401(k) matching
• Annual Bonus
• Employee assistance program
• Flexible spending account
• Health insurance
• Dental Vision
• Vision Insurance
• Life insurance
• Paid time off + Personal Time
• Professional development assistance
• Referral program
• Short-term disability
• Tuition reimbursement

• Requirements

Fleet Warranty Administrator Requirements

• Minimum of 2 years of college and/or minimum of 3 years of warranty experience
• Knowledge of Microsoft Office and have computer proficiency
• Comfortable in a fast-paced environment and able to multi-task
• Team player who works productively with a wide range of personalities
• Manages time effectively and adapts quickly to changing priorities
• Able to work independently with some direction
• Effective listening and good phone skills
• Strong problem solving/analytical abilities
• Strong commitment to quality customer service
• Strong verbal, written, and interpersonal communication skills in a small team setting
• Excellent organizational skills
• Capable of effectively managing multiple issues and prioritizing them
• Understand and apply service policy and procedures
• Any repair/maintenance service industry knowledge is a definite plus