About

• With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

• Job Description

Principal Purpose of Job

• Provide to our customer, the community managers, the best resource for maintenance work, advice and feedback.
• To make repairs or begin projects as requested by work order or as noted on-site on one or more properties.
• Provide oversight, instruction, and assistance to fellow maintenance technicians to better accomplish the overall mission of the field service division.
• Communicate with community managers, boards and homeowners to grow revenues within the department.

Level of Authority

• Helps supervise all Maintenance Technicians, up to and including handling all timecard reviews/approvals through our HRIS systems.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.
• Requirements

Pay Range for role

• $70,000 - $80,000, depending on experience.

Essential Job Functions Include, but are not limited to

• Oversee and aid the other maintenance technicians.
• Investigate quality of work orders performed by other maintenance technicians.
• Understands written work orders or verbal instructions from AOC Administrative Staff.
• Perform all duties (Homeowners and Association) in order of priority as assigned by Supervisor, Service Coordinator or Community Manager; or as emergency requires.
• Maintains log of expenses and completed work orders and audits them for status, reviews incomplete work orders.
• Utilize technology to create efficiency in workflow.
• Maintain written documentation of work completed and submit required paperwork by date requested.
• Able to work without direct supervision.
• Work weekends as assigned.
• On call 24 hours for emergencies except as pre-arranged through office.
• Technical Knowledge: Understanding of different construction trades and techniques (carpentry, masonry, electrical, plumbing, etc.).
• Safety and Compliance: Awareness and adherence to industry regulations and safety protocols, including those from organizations like OSHA.
• Project Management: Skills in planning, budgeting, scheduling, and resource allocation to ensure projects are completed efficiently.
• Communication and Collaboration: Effective interaction with diverse teams, stakeholders, and clients to ensure seamless workflow and conflict resolution.
• Adaptability and Problem-Solving: The ability to navigate unexpected challenges, propose creative solutions, and adjust plans as needed.
• Attention to Detail: Meticulousness in executing tasks and ensuring quality craftsmanship.
• Technological Proficiency: Familiarity with modern construction technologies, software, and tools to optimize efficiency and productivity.
• Commercial Awareness: Understanding of the business side of construction, including cost estimation, bidding, and contract management.

Competency Level: To perform the duties of this position, an individual should demonstrate the following competencies

• Analytical – Collects and researches data; uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new ways to improve this skillset.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Teamwork – Balances team and individual responsibilities; puts success of team above own interests; supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; makes timely decisions.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibilities for own actions; follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve quality; applies feedback to improve performance; monitors own work to ensure quality.
• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.
• QUALIFICATIONS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Computer Skills: To perform this job successfully, an individual will have knowledge of Internet software and Microsoft word processing and spreadsheet software.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide. Ability to create and manipulate a spreadsheet in Excel. Ability to perform these operations using units of American money and weight, volume, and distance measurements.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

• Ability to communicate both orally and written with supervisors, employees and customers.
• Ability to maneuver through customer service situations.
• Advanced knowledge of property maintenance.
• Ability to analyze and resolve problems/concerns of homeowners. Knowledge of general office procedures.
• CERTIFICATES, LICENSES, REGISTRATIONS: None required, but preferred.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to hear, talk, and use hands to feel or handle. The employee is frequently required to stand, walk, bend, stoop, and reach with hands or arms. The employee is occasionally required to sit, climb, or balance. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee is occasionally required to climb a ladder at least 40 feet in length.

ADDITIONAL REQUIREMENTS

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Some knowledge of EPA and OSHA related safety codes and practices.
• Good knowledge of building maintenance and operations functions, building energy conservation techniques; building codes and related regulations.
• Performing carpentry, concrete placing, plumbing, electrical, and HVAC maintenance work: using tools associated with the trade.
• Reading and maintaining blueprints and plans; evaluating maintenance needs of buildings and related facilities.
• Some knowledge of the Department of Environmental Quality regulations associated with public water and wastewater; the methods, materials, and equipment used in custodial work; landscaping and sprinkler system installation and maintenance.
• Valid driver’s license.

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.