About

• Description
• Under general supervision of the North-East Branch Manager, directs staff and workflow on evenings and weekends, provides readers advisory service to patrons, provides circulation account management and fine payment services.
• Basic Information
• Reports to North-East Branch Manager.
• 24 hours per week.
• $20.05 per hour with some benefits .
• Position is open until filled.
• Location
• North-East Branch: 6000 Wilson Ave, KCMO, 64123.

• Schedule
• Sunday: 12:30 pm - 5 pm
• Monday: 4 pm - 8 pm
• Tuesday: 4 pm - 8 pm
• Wednesday: 4:30 pm - 8 pm
• Saturday: 8:30 am - 5 pm

• Note: The schedule is non-negotiable.

• Job Duties (Essential Functions)
• In the absence of the Branch Manager and the Assistant Branch Manager, serves as the person in charge of tasks including but not limited to: addressing patron incidents, maintaining records through a ticketing system, supporting staff with challenging questions.
• Communicates with staff and manager.
• Works with Public Safety staff to assure patron behavior expectations are consistently followed.
• Communicates with facilities and meeting room services staff to assure meeting spaces are adequately prepared for use.
• Directs staff to assure efficient and effective customer service.
• Directs staff to assure service points are covered and staff receive appropriate breaks.
• Supervises AV desk, Customer Service desk, and Computer Lab on weekends and evenings.
• Provides effective reader’s advisory services for all patrons.
• Provides circulation, account registration, and fine payment functions while maintaining effective, courteous working relationships with all library customers.
• Maintains book displays.
• Keeps abreast of current reading trends and resources.
• Keeps abreast of current library resources, trends, and developments in profession.
• Performs other related work and undertakes special projects as assigned.

• Branch Specific Duties
• North-East is a designated United States Village Post Offices. Employees at this branch additionally sell stamps and accept priority flat rate boxes and envelopes.
• Requirements
• Demonstrated ability to meet and serve the public, working effectively with customers of all ages.
• Demonstrated ability to be a team player.
• Demonstrated ability to learn library operations, services and policies, including computer procedures.
• Demonstrated experience directing staff and workflow.
• Knowledge of literature and library research resources.
• Demonstrated ability to make decisions consistent with organizational policies.
• Must be able to access materials from shelves which may be overhead or those which may be below waist level.
• Must be able to work at a counter used for customer interactions.
• Demonstrated ability to organize daily work routines for location effectively.
• Many duties performed while standing and bending; ability to lift up to 35 lbs.
• Demonstrated basic computer skills and possess the ability to assist others with technology needs including but not limited to printing, scanning, navigating various websites, email accounts, etc.
• Demonstrated ability to follow oral and/or written instructions.
• Ability to speak and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages utilized in Jackson County, MO, including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.
• Required Education and Experience
• High School Diploma / GED and 3 years of customer service experience required.
• Library customer service experience preferred.
• Diploma / GED may be substituted with 2 years of customer service experience.
• Preferred previous experience with closing responsibilities such as key holder, floor manager, etc.
• Work Environment
• Work is performed at the North-East Library Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community.

• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

• How to Apply
• Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page . The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application.

• All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712.

• Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.