Schedule: Monday to Friday (Non-Exempt), Full-Time

Location: Remote

Starting Salary: $21/hour + bonus

This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.

There is significant potential to earn more through our bonus structure, which rewards high performance and dedication. This structure includes bonuses for meeting enrollment targets, maintaining high conversion rates, and exceeding monthly enrollment goals, offering a great opportunity to increase your overall earnings.

Summary

Position Overview: We are seeking a passionate and persuasive Enrollment Specialist to enroll patients with chronic, potentially blinding diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration in our care management program. The role involves engaging prospective patients from partner practices by highlighting program benefits and convincing them to enroll. The specialist must thrive in a sales and metric-driven environment, making high-volume outbound calls (minimum of 80 per day) and achieving at least 10 enrollments daily. Responsibilities also include maintaining accurate enrollment records and collaborating with leadership to improve the enrollment process.

Essential Functions

• Engage with potential patients through outbound calls to promote and enroll them in our services
• Provide detailed information about our services, highlighting the benefits and features to prospective patients
• Address inquiries, concerns, and objections effectively to secure enrollments
• Guide patients through the enrollment process, ensuring all necessary information is collected accurately
• Maintain up-to-date knowledge of enrollment policies, procedures, and compliance requirements
• Maintain a patient-focused approach to enhance the overall enrolling experience
• Collaborate with team members to share best practices and strategies for achieving sales/metric goals
• Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction
• Participate in training sessions and team meetings to stay informed about services and industry trends
• Achieve and exceed monthly enrollment targets and performance metrics
• Track and report enrollment activities, outcomes, and performance to supervisors
• Utilize CRM software to document patient interactions
• Adhere to all company policies, procedures, and ethical standards
• Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process
• Maintain accurate and secure records of customer interactions and transactions

Required Skills

• Proficient with Electronic Medical Record (EMR) systems, preferred.
• Ability to work in a team environment with very little supervision.
• Outstanding communication skills, both written and verbal.
• Excellent organizational skills.
• Excellent customer service.
• Compassion and empathy.
• Ability to work remotely with reliable Wifi access

Education and Experience

• 2+ years of work experience in eye care, or a related field, preferred.
• 1+ years of customer service experience preferred
• 1+ years of sales experience, required.

Physical Requirements

• Must have a home office that is secure and free of distractions (HIPAA-compliant workspace)
• Prolonged periods of standing, sitting at the desk and working on a computer
• Must be able to hear, speak, call and virtually meet
• Must be able to communicate both verbally and in writing

Work Environment

Lumata is pleased to provide a remote working environment for their team members. In order to perform the essential functions of this job, remote connectivity is essential. You will need a dedicated remote workspace with either a cable or fiber optic internet connection offering a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person asking your network.

Your workspace should be private and offer a low noise level conducive with managing frequent professional conversations and virtual meetings. It is also critical that your workspace be HIPAA compliant. For example, you will want to ensure access to your company-issued PC is restricted, as you may be handling confidential and privileged data at times. You are typically expected to have your camera on during virtual external and internal meetings, therefore, your surroundings should be optimized for privacy.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.

Benefits

At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• Medical, Dental and Vision
• Paid time off
• Parental leave
• ... more additional benefits

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.

Important Notice:

This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

We encourage you to explore our company further by visiting our:

• Lumata Health Company Website
• Lumata Health Google Reviews
• Lumata Health: LinkedIn

This will provide you with valuable insights into our culture, as well as client, patient, and employee testimonials.