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Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Administrative Associate II (S) Position Number 60029865 Grade NC02 About Us It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work *This position is an anticipated vacancy* This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities. The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. This position responds to inquiries statewide received via fax, relative to all phases of Vehicle Registration. Mainly serving the contractual customers as well as receiving all incoming faxes for the telephone agents and delivering the fax to the appropriate agent. Responses are in accordance with the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act. This service is performed in a customer service-oriented manner. This position manages the distribution of workflow to other units requiring action to be taken discovered by the phone agents in the Customer Contact Center. Knowledge Skills and Abilities/Management Preferences Grade: NC02 Salary Range: $31,200 - $49,340 Management prefers applicants with the following: Thorough knowledge of software programs such as Microsoft Word, Excel, Outlook, and Teams. Demonstrated ability to work independently, utilizing manuals and other resources to complete daily job duties, while consulting a supervisor only when questionable issues or equipment malfunctions arise. Experience researching, gathering data, and resolving customer inquiries. Experience in customer service and the ability to effectively communicate in both written and oral format. Demonstrated ability performing customer service while maintaining rational behavior during interactions with customers and demonstrated courteous, professional, and efficient behavior when dealing with controversial matters and irate customers. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Tina Corprew Email: DOT-WorkdayJobRecruitment@ncdot.gov North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. 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