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Dear Candidate, Thank you for your interest in joining Pinnacle Credit Repair as a Dispute Processor. Our firm sets the highest industry standards for skill, compliance, and proactive client service. To ensure our team remains top notch, you must review and mark off each item in the following skill and task checklist. Please clearly highlight everything you have experience with and proven results in, and what you do not—your coachability and reliability are just as important as specialized qualifications. *** ### Skills and Experience Checklist #### Common Negative Items for Dispute Removal - Late payments - Missed payments - High balances (if erroneous) - Charge-offs - Collections accounts - Bankruptcies - Judgments - Foreclosures - Repossessions - Hard credit inquiries (if unauthorized) - Tax liens and civil liens - Incorrect personal information (name, address, SSN, employer) - Duplicate or outdated accounts #### Specialty Reporting Agencies & Public Record Removal - LexisNexis: Familiarity with removal of court records, bankruptcies, and judgments via secure mail or online process - SageStream: Dispute outdated data by mail or portal, with supporting docs - LCI (Lowell Credit Information): Experience disputing inaccurate info via mail, fax, or online submission #### Dispute Methods - Phone dispute (direct call to bureaus/agencies) - Fax dispute (signed documentation) - Certified mail dispute (with supporting PDF evidence) - Streaming dispute platforms/secure document upload - Online dispute using bureaus’ website and full PDF complaint attachment - Filing complaints with CFPB, Attorney General, BBB, or respective state agencies #### State Consumer Protection Agencies You must be familiar with escalation to consumer agencies in all states. Examples: - California: Department of Financial Protection and Innovation (DFPI) - Texas: Office of Consumer Credit Commissioner (OCCC) - New York: State Division of Consumer Protection - Florida: Attorney General—Division of Consumer Services - Illinois: Attorney General—Consumer Protection Division - Washington: Attorney General Regional Offices - Wisconsin: Bureau of Consumer Protection - South Carolina: Department of Consumer Affairs - Georgia: Governor’s Office of Consumer Protection #### Regulatory & Technical Mastery - Federal Laws: FCRA, FDCPA, CROA, FCBA, FACTA, TILA, EFTA - Proficiency with AI-driven credit repair platforms, CRM/workflow systems - Ability to analyze reports for dispute opportunities, document actions, meet deadlines - Strong communication and ethical conduct standards - Coachability, reliability, and proactive follow-through for customer engagement **Instructions for Submission:** - For each item, indicate “Experience—Proven,” “Partial Knowledge,” or “No Experience.” - For “Experience—Proven,” provide real-world examples, supporting documentation, and describe results. - Clearly state which areas you wish to learn and grow. - Share your track record for meeting deadlines, solving challenges, and supporting clients proactively. - Reliability is required. Pinnacle does not pay team members to simply be reminded of their responsibilities. - Coachability and ability to learn rapidly are as important as skill; team members must work independently with minimal supervision. If you believe you meet these requirements and can demonstrate both expertise and a growth mindset, we invite you to submit your detailed self-assessment and work history as part of your application. Best regards,