About

• Description
• Title: Dispatcher/CSR
• Reports to: General Manager
• Job Type: Full-Time
• Location: Locke, NY
• Come join our team and open the door to an amazing career at Genson Overhead Door! We have an immediate need for Dispatcher/Customer Service Rep at our Locke, NY location.

• Genson Overhead Door is one of New York’s leading garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services for over 40 years. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.

• Summary
• The Dispatcher/Customer Service Rep at Genson Overhead Door is the backbone of our operations, ensuring smooth office functioning and top-notch customer service. With excellent interpersonal skills and a knack for organization, they greet visitors, handle inquiries, and maintain records meticulously. From processing orders to scheduling service requests and keeping our inventory in check, they're a vital link in our team. The ideal candidate brings customer-facing experience, strong communication skills, and a proactive mindset to the table. Join us in delivering excellence every day.

• Duties
• · Greet visitors and customers in a professional and friendly manner.
• · Handling basic customer service inquiries and resolving issues or escalating them to the appropriate personnel.
• · Keeping records of visitor and client interactions.
• · Collaborating with other administrative staff to ensure smooth office operations.
• · Assist walk-in customers with inquiries and orders for parts over the counter.
• · Receive incoming orders and ensure accurate processing and shipment of outgoing orders; ensure timely delivery.
• · Schedule all service requests from customers and confirm appointments.
• · Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
• · Assist field technicians during the day as needed, providing logistical support and coordination.
• · Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• · Assist with filing and administrative tasks as needed to support office operations.
• · Answer phones - this position is first in line to answer phones during standard business hours of 8:30-4:30

• Qualifications
• · Must be at least 18 years old.
• · Valid driver’s license and acceptable driving record.
• · Experience working in a fast-paced environment.
• · Basic geographical knowledge of the immediate area.
• · Proficiency in scheduling appointments and managing service requests from customers.

• Preferred Qualifications
• · Prior experience in retail or customer-facing roles preferred.
• · Commercial door and access product experience.
• · Experience in handling incoming orders, processing shipments, and ensuring timely delivery.

• Skills
• Teamwork centric mindset with a collaborative attitude towards achieving department and company goals.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Attention to detail and organizational skills.
• Order processing and shipment management.
• Appointment scheduling and time management proficiency.
• Excellent problem-solving abilities.
• Logistical support and coordination capabilities.
• Skilled in Microsoft Office Suite, Teams, and Outlook Email
• Work Conditions
• Climate controlled, office environment
• Repetitive hand and wrist motion, use of computers and internal office equipment
• Benefits

We are proud to offer a robust benefits package to our team members including

• Competitive salary
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team member recognition & reward programs
• Core Values

At Genson Overhead Door we base our actions on the following core values and request the same from all team members

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally
• We are an (EOE) Equal Opportunity Employer.