About

• Description
• POSITION TITLE: Director, Adult Services
• FLSA CLASSIFICATION: Exempt
• REPORTS TO: Senior Director of Adult and Children Services

• POSITIONS SUPERVISED: Case Management Team Lead, Case Managers, Employment Specialists, Education Specialist

• POSITION OVERVIEW: The Director of Adult services is responsible for oversight and supervision of the Adult MHA Case Management Programs. The Director will monitor all program admissions and discharges, treatment planning, utilization review procedures, ensure quality provision of case management services, and supervise management and program assistants of the case management team. Ensures CARF, KANCARE and Agency policies and procedures are upheld.

ESSENTIAL POSITION RESPONSIBILITIES

• Leads a staff of employees. Motivates, coaches, and supports employees toward maximizing their performance and productivity.
• Plans and implements the orientation and training of employees per program guidelines.
• Ensures employees meet initial and ongoing training requirements for respective positions.
• Handles personnel matters effectively and consistently with existing policies, including: interviewing, hiring, counseling, terminating, and completing annual evaluations for employees. Provides appropriate documentation.
• Monitors enrollment of referrals ensuring timely admissions, appropriate eligibility, and meeting COMCARE contract referral objective. Collaborates with COMCARE as needed to ensure timely access to care.
• Monitors transitions and discharges to programs to ensure medical necessity and safety measures are included in the planning.
• Ensures timely submission and appropriate documentation and billing of services in the manner required by MHA, COMCARE, and Medicaid.
• Attends to billing deficiencies which include but are not limited to over-utilization, batch errors, inadequate documentation, etc.
• Monitors and collaborates with staff to ensure coverage for care. Addresses any and all questions or issues that need to be addressed with an MCO to keep services intact for consumers in need.
• Monitors batch errors (internal & external) to ensure issues are resolved and payment for services are completed in timely filing timeframe. Communicates with COMCARE and MHA Billing Dept to resolve batch errors.
• Oversees department budgets and expenditures and makes adaptations as needed to meet budget
• Prepares/submits reports and approves timesheets, mileage, purchase requests, expense reports, and case file information as necessary for charts, and agency operations.
• Provides oversight of Strengths Based fidelity model to ensure case management is being conducted consistent with those practices.
• Provides oversight of Individual Placement and Support (IPS) fidelity model to ensure case management is being conducted consistent with those practices.
• Works in collaboration with other mental health providers throughout the community. Maintains effective working relationships with other providers to ensure highest quality of care.
• Provides information, education and training to Program staff.
• Prepares and submits reports in accordance with MHA requirements, COMCARE contract and Evidence Based Practice guidelines.
• Problem solves with all staff ensuring recovery, strengths-based approach.
• Represents the Agency at community meetings per direction of Senior Director or the COO, or President/CEO.
• Completes quality assurance/utilization (CQI) review measures for case management programs. Monitors and tracks program outcome data.
• Evaluates consumer satisfaction and quality of case management service and makes adaptions as needed.
• Provides ongoing assessment of case management program to ensure growth and direction consistent with community.
• Revises program consistent with CARF accreditation guidelines.
• Serves as a back up for supervision and support for Children’s Services.

OTHER POSITION REQUIREMENTS

• Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and trainings as required. Ensures appropriate notification to supervisor for absences, and ensures that work is covered. Flexible in work schedule when needed.
• Exhibits appropriate level of technical knowledge for the position.
• Produces quantity of work necessary to meet job requirements.
• Works well with a team, keeps others informed of information needed. Treats others with respect, maintaining a spirit of cooperation.
• Maintains effective and professional verbal and written interactions with peers, customers, supervisors and other staff. Uses diplomacy and tact in dealing with difficult situations or people. Demonstrates effective listening skills. Is receptive to constructive feedback.
• Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.
• Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.
• Performs work conscientiously with a high degree of accuracy.

POSITION REQUIREMENTS

• The Director of Adult Programs is expected to have completed a degree in social work, psychology, Nursing, or related field. Preferred areas include knowledge of community resources, housing alternatives and vocational services; experience working in the community with individuals who have serious and persistent mental illness or serious emotional disturbance; knowledge of learning systems, ability to write and communicate verbally in a clear and concise fashion; and the ability to develop and maintain rapport with consumers, constituents and staff. Supervisory experience preferred. A valid Kansas driver’s license and access to personal vehicle required.

PHYSICAL REQUIREMENTS

• * Driving (for purposes of community mobility)
• * Extended periods of typing/data entry, writing
• * Lifting/carrying up to 30 pounds
• * Bending/Stooping/Climbing stairs

• All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

• EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.